{"id":3016031,"url":"https://alion.io/job/eplus-lead-program-manager","title":"Lead Program Manager","company":{"id":715782,"name":"ePlus","domain":"eplus.com","url":"https://alion.io/company/eplus-2","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":26,"ghost_share":0,"stale_share":0.962,"repost_share":0.038,"time_to_fill_p50_days":26,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Ramon, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":150000,"max":170000,"currency":"USD","period":"year","gross":null,"usd_annual":170000},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AWS","optional":false}],"status":"live","first_seen_at":"2026-10-21T15:58:12Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-24T14:14:07Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Overview\nAs a Technical Account/Program Manager, you will serve as a customer-oriented technical liaison between the pre-sales engineering, sales team, and the customer's technical stakeholders. This position requires a strong understanding of how technology enables businesses to develop strategies and meet objectives. The TAM will be involved in the entire sales cycle, including leading meetings to discuss key business and technology issues, assess clients' needs and identify the ePlus targeted product and service solutions that best meet those needs. The goal is to support the ePlus regional sales team to drive and capture revenue creation within the customer account portfolio. You will have the opportunity to work with our Principal Architects, Engineers, and Consultants, to understand our clients’ needs and craft sustainable IT roadmaps to get them there.\nYou will be a customer experience-oriented professional that is familiar with scoping and pricing complex integration solutions in multiple disciplines which include, infrastructure, hybrid data center, orchestration and automation, application migration and collaboration.\nYour Impact\nThe essential functions of this position include: \nSales /Customer Facing \nProvide a communication conduit from customer technical stakeholders to internal engineering team \nEngage internal pre-sales engineering team to identifyand map new opportunities at specific customers, facilitateissue resolution discussionand help expedite the solution while providing frequent updates to Account Management and Engineering teams \nDevelop rapport with technical stakeholders (architects, lead engineers, managers) to expand relationships with other technical stakeholders and learn about new or potential opportunities for ePlustechnologies \nExpose customer technical stakeholders to new enhancements and/or technologies through onsite or WebExpresentations \nAt assigned accounts act as the primary interface and trusted advisor with Enterprise Account Executives, Customer Executives and IT professionals working with a team of Solution Architects to scope and price strategic solutions and initiatives with our customers that lead to successful business outcomes \nCo-present project plans and Level of Effort to customers, guiding technical resources when engaging customer and aligning efforts to meet the customer program requirements \nFunction as a point of consolidation, working with subject matter expert (SME’s) to coordinate, communicate and convey solution requirements and technical response \nMust be able to maintainplanning and organization across multiple complex projects \nFacilitate technical scoping/reviews assistingpresales engineers and SME’sto develop Statements of Work (SOW) \nKnowledge of license and subscription selling models for both ePlusand our partners and the services associated with long-term engagement and customer support \nEngineering Team/Technical Orientation: \nEngage with operational and technical staff at the customer to measure progress on current projects and search for new opportunities with which to position ePlusservices \nEngage thought leadership and direction from both ePlusand partner/vendors to engender trust with assigned customers \nFacilitate design architecture, and customer peer reviews to document and develop customer-oriented policies during project initiation, status meetingsor milestone sign-off \nThought Leadership:\nEvaluate emerging technology and tools and drive the development of business cases for their use \nEngage in social media through VLOG, BLOG or YouTube views on emerging technology and implication on successful business outcomes \nProvideplatform design guidance to local team for technical standards, and lead technology research for security and infrastructure \nConduct ePlusbranded lunch and learns with customers and identifysales opportunities, as requested by management\nQualifications\nCertifications in applicable technology preferred: CCDP, AWS CSA or ASE/ATP\nCollege degree or applicable work experience\nTwo or more years of experience in designing or implementing complex network or systems/storage solutions\nThree or more years of experience in providing pre-sales engineering support\nMust be fully knowledgeable and able to facilitate in pre-sales discussions acting as a liaison between various teams with both the customer and within ePlus. This individual will have a general understanding of the design, plan, deployment and support around the following technologies:Network engineering\nData Center around connectivity, storage and BU/DR\nCollaboration and hybrid work environments\nSecurity architecture\nSoftware licensing and contracts\nManaged service support and engagement\n\nA collaborative customer-oriented team player that is business outcome oriented\nConsultative problem solver with strong interpersonal, teaming, leadership, creativity, influencing, problem solving, and conflict resolution skills required\nPrevious experience with multi-site, regional and global rollouts, transformations and migrations\nPrevious experience with integrating different manufactures products into heterogeneous product infrastructure\nExcellent oral, written, and interpersonal communication and presentation skills across organizational boundaries\nPreferred Qualifications:\n8 or more years of experience in designing or implementing complex network or systems/storage solutions and able to articulate deep technical knowledge of infrastructure services, data center design and cloud integration for enterprise customers\nPosition Specifics\nThe initial base salary range for this position is expected to be between $150,000 and $170,000 annually. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses.\nePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended. \nIf hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.\nWho We Are\nAt ePlus, we believe technology is a people business. Our team is passionate, skilled, and driven to deliver solutions that make a real difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results.\nCorporate Values\nRespectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.\nTeamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.\nWork/life balance that supports our employees’ varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.\nEmbracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.\nCommitment to Diversity, Inclusion and Belonging\nWe are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.\nePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work. \nPhysical Requirements\nWhile performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.\nBy embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.\nePlus maintains a California Consumer Privacy Act (CCPA) Privacy Notice on our Trust Center, available here: CCPA Privacy Notice.\nNotice to Recruiting Agencies: ePlus only accepts unsolicited resumes when presented directly by a candidate. Unsolicited resumes submitted to ePlus from any other source will be considered ePlus property and will not qualify for any placement or referral fees. ePlus will only pay such fees in connection with a valid written agreement between ePlus and the referring agency, and then only after providing advance written approval to the referring agency to submit resumes in connection with a particular opportunity.","description_format":"text","description_chars":9325,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)","Systems Integrators","IT Resellers & VARs"],"lifecycle":[{"event":"open","at":"2026-10-21T16:36:36Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":26,"reasons":["conf:0","stale_co","velocity","win:early"],"computed_at":"2026-10-24T06:02:35Z"},"pay":{"stated_usd_annual":170000,"is_top_pay":true},"html_url":"https://alion.io/job/eplus-lead-program-manager","json_url":"https://alion.io/job/eplus-lead-program-manager.json","meta":{"generated_at":"2026-10-24T15:08:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21602,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":715782},"rest":"https://alion.io/mcp/rest/get_company?id=715782"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feplus-lead-program-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feplus-lead-program-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feplus-lead-program-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/eplus-lead-program-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feplus-lead-program-manager"}]}