Support Billing Specialist

Overview

As a Support Billing Specialist, you will play a crucial role in optimizing billing processes within the Billing department. Your contributions will ensure accurate and timely billing operations, enhancing organizational efficiency and customer satisfaction.

Your Impact

The essential functions of this position include:

• Manage Support Billing requests with accuracy and timeliness.
• Complete invoicing tasks for multiple divisions, utilizing Microsoft Excel, Word, and specialized programs.
• Experience with ticket management - ServiceNow
• Perform data entry for invoicing tasks, meeting daily, weekly, and monthly deadlines.
• Distribute invoices via print, email, and EDI.
• Ensure all necessary attachments and changes are included before sending invoices.
• Handle special billing requirements and invoice modifications for customers.
• Reprint and resend original invoices as needed.
• Apply critical thinking for effective decision-making in short-term and long-term scenarios.
• Proactively resolve issues with urgency, engaging necessary business partners.
• Cross-train to support Billing department team members as needed.
• Maintain accurate procedures and support process improvements.
• Provide excellent service to internal and external customers and collaborate effectively with business partners.
• Perform other duties and projects as assigned.

Qualifications

• Associate's degree preferred
• 3-5 years of experience in a billing or accounting operations/support environment
• Excellent interpersonal, verbal, and written communication skills.
• Highly organized with the ability to follow standardized procedures.
• Familiarity submitting invoices in Ariba and Coupa
• Detail-oriented, analytical, and able to work independently or as part of a team.
• Ability to multi-task and prioritize in a fast-paced environment with tight deadlines.
• Strong problem-solving skills and ability to offer creative solutions.

Position Specifics

The initial base salary range for this position is expected to be between $21.63 and $26.44 hourly. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location.

ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program, and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Who We Are

At ePlus, we believe technology is a people business. Our team is passionate, skilled, and driven to deliver solutions that make a real difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results.

Corporate Values

• Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.
• Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.
• Work/life balance that supports our employees’ varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.
• Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.

Commitment to Diversity, Inclusion and Belonging

• We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.
• ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work. 

Physical Requirements

• While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.
• By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.

ePlus maintains a California Consumer Privacy Act (CCPA) Privacy Notice on our Trust Center, available here: CCPA Privacy Notice.

Notice to Recruiting Agencies: ePlus only accepts unsolicited resumes when presented directly by a candidate. Unsolicited resumes submitted to ePlus from any other source will be considered ePlus property and will not qualify for any placement or referral fees. ePlus will only pay such fees in connection with a valid written agreement between ePlus and the referring agency, and then only after providing advance written approval to the referring agency to submit resumes in connection with a particular opportunity.