Technical Consultant remote USA

Epona is looking for a Technical Consultant to support the successful delivery, implementation, configuration, migration, and technical support of our solutions. In this role, you will work closely with clients and internal teams to translate business requirements into practical technical solutions and ensure a professional, high-quality customer experience.

As part of the Operations team, you will act as a key technical contact for implementation projects, advanced support cases, migrations, integrations, and customer enablement activities.

Key responsibilities

• Lead and support the technical delivery of Epona implementation and upgrade projects.
• Configure, customize, and deploy Epona solutions based on client requirements.
• Support migrations and integrations with Microsoft 365, SharePoint, Teams, Outlook, Azure, and related technologies.
• Diagnose and resolve complex technical issues and escalations.
• Prepare technical documentation and contribute to knowledge sharing and process improvement.

What we are looking for

• At least 3 years of experience in a technical consulting, implementation, technical support, or comparable role.
• Strong knowledge of Microsoft 365 technologies, including SharePoint Online, Teams, Outlook, Azure services, and related environments.
• Experience with software implementation, deployment, integrations, migrations, PowerShell scripting, SQL, APIs, or Microsoft Graph.
• Excellent analytical, problem-solving, and communication skills.
• A proactive, customer-focused mindset and the ability to work independently in a remote, international environment.

Key skills

• Microsoft 365, SharePoint Online, Teams, Outlook, and Azure services
• Technical implementation, configuration, deployment, and migration
• PowerShell, SQL, APIs, Microsoft Graph, and troubleshooting
• Customer consulting, requirements analysis, and solution documentation
• Clear communication, problem-solving, and independent remote working

What we offer

• Annual salary range: USD 70,000 - 76,000, depending on experience and qualifications.
• A role with ownership, direct customer interaction, and exposure to modern Microsoft technologies.
• Health and dental reimbursement program.
• 20 days of paid time off and 6 fully paid sick days.
• Professional development opportunities.
• A collaborative, international team environment.

Work authorization

Applicants must be authorized to work in the United States. Epona is not able to provide visa sponsorship for this role at this time.

If you are interested in this opportunity and meet the requirements above, we look forward to receiving your application.