{"id":670424,"url":"https://alion.io/job/epos-pte-ltd-junior-project-manager-commercial","title":"Junior Project Manager, Commercial","company":{"id":237906,"name":"EPOS","domain":"epos.com.sg","url":"https://alion.io/company/epos-3","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"C","score":69,"open_postings":108,"ghost_share":0.519,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Management","role_family":"Management","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":70000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":36},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false},{"name":"Notion","optional":false},{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-04-15T00:00:00Z","employer_posted_date":"2026-04-15","last_verified_at":"2026-11-04T13:18:23Z","board_verified":true,"closed_at":null,"days_open":203,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":203},"description":"About EPOS\nBacked by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider.\nSupporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide - empowering Every Point Of Success in their business growth.\nWith a growing presence across Southeast Asia, we're looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.\nRole overview\nAs a Junior Project Manager (Commercial Track) on the EPOS Rewards team, you will hold genuine process ownership across four domains: project management operations, strategic partnerships, commercialisation, and service delivery governance - all while managing your own portfolio of merchant clients end-to-end.\nThis is a role with real scope. You will own how the team runs its project management processes, govern relationships with key platform partners, develop retainer models that contribute directly to revenue targets, and design the service tiering frameworks that will underpin future commercial offerings. You will work directly alongside a hands-on team lead in a team that has deliberately distributed ownership to its senior members - you are expected to lead your domains, not just execute within them.\n1) Project Management Process Ownership & Client Delivery\nDrive continuous improvement and maintain visibility as the co-owner of the project management framework for the EPOS Rewards team - defining how cases are assigned, tracked, escalated, handed over and identified for strategic collaboration and upsell opportunities across the merchant lifecycle\nManage your own portfolio of merchant clients end-to-end, from initial scoping through to go-live and post-launch handover\nImplement and track merchant satisfaction mechanisms to continuously improve the onboarding and delivery experience\nLiaise with internal sales, product, key account management and technical teams to maintain clear accountability across all deliverables\n2) Strategic Partnerships\nManage governance and commercial relationships with key partners\nConduct regular business reviews with partners; track joint KPIs and maintain formalised action follow-through\nBuild and manage a centralised escalation tracker for partner-related issues; ensure timely resolution across all channels\nIdentify new partnership opportunities that complement and expand the EPOS Rewards ecosystem\n3) Commercialisation & Revenue Expansion\nIdentify and validate new revenue streams based on merchant usage patterns, onboarding trends, and campaign performance insights\nDevelop retainer and managed service proposal frameworks - structuring pricing, scope, and value propositions for ongoing merchant engagements\nPilot and iterate on new commercial models with selected merchants, gathering structured feedback to refine offerings\nCollaborate with internal teams to translate product capabilities into commercially positioned offerings for merchants and partners\n4) Service Delivery Governance & Train-the-Trainer\nDesign and own the team's support ticket tracking and service tiering framework - defining response standards and escalation paths across service levels, with an eye towards differentiating and monetising service offerings over time\nManage Service Level Agreements (SLAs) for merchant and partner engagements\nOwn the Train-the-Trainer programme for the team - designing and maintaining onboarding pathways for new hires, and ensuring the team is kept current on EPOS' latest product capabilities and solution updates impacting implementations\nRequirements\nProject & Client Management (Important)\nExcellent end-to-end project management skills; able to own and improve team-wide PM processes, not just personal delivery\nStrong client-facing communication - confident managing expectations and escalations directly with SME business owners\nStrong ability to structure ambiguous business problems into clear proposals, frameworks, and processes\nProficiency in Excel / Google Sheets and PowerPoint / Slides for proposals, reporting, and stakeholder presentations\nProficient in spoken and written English and Mandarin - required to support both English and Mandarin-speaking merchant clients and partners\nCommercial & Analytical\nStrong aptitude for partnership governance and B2B commercial structuring\nFamiliarity with retainer, subscription, or managed service commercial models is advantageous\nFamiliarity with SLA frameworks and service tiering design\nComfortable working with project tracking tools (Teambition, Notion, Yuque or similar)\nKnack for data-driven commercial decision-making and advising merchants on how to differentiate their businesses and build a loyal and highly-engaged membership base - diving even to product-level analysis to bring remarketing promotions to live! \nPreferred Background\nBachelor's graduates with a strong commercial or consulting track record will be considered; work experience of at least 3 years preferred\nPrior experience in partnerships, consulting, managed services, or B2B account management is a strong plus\nFamiliarity with digital advertising, CRM platforms, loyalty solutions, the Meta Business Suite or WhatsApp Business Platform is advantageous\nData fluency and mastery of analytical tools preferred\nAbility to distil technical concepts for non-technical audiences; technology background is a plus","description_format":"text","description_chars":5660,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["POS Systems","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-09-10T22:22:21Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.17,"p_room":0.28,"age_days":203,"expected_fill_days":31,"reasons":["conf:2","stale_co","velocity","ghost","win:tail","crowd:junior,brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/epos-pte-ltd-junior-project-manager-commercial","json_url":"https://alion.io/job/epos-pte-ltd-junior-project-manager-commercial.json","meta":{"generated_at":"2026-11-04T17:24:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26655,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":237906},"rest":"https://alion.io/mcp/rest/get_company?id=237906"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fepos-pte-ltd-junior-project-manager-commercial"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fepos-pte-ltd-junior-project-manager-commercial"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fepos-pte-ltd-junior-project-manager-commercial"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/epos-pte-ltd-junior-project-manager-commercial\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fepos-pte-ltd-junior-project-manager-commercial"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":670424}},{"tool":"search_jobs","arguments":{"company":"epos.com.sg","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":670424},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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