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Merchant Operations Executive

EPOS • POS Systems • Payment Processing & Gateways • 3 months ago
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Location
In office (Johor Bahru)

Confirmed on the employer's own hiring board on Oct 19, 2026. First seen by Alion on Jul 7, 2026. EPOS scores B on the Alion truth index.

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EPOS

EPOS is a point-of-sale software and digital solutions provider headquartered in Singapore that supplies POS systems, payments, rewards programs, digital marketing, website development and financing tools to small and medium-sized retail, food and beverage and minimart businesses. Backed by Ant International and part of its Antom merchant payment services, it has more than 17 years of experience, over 6,000 Singapore SME customers and a growing presence in Malaysia and Vietnam. It hires business development and outdoor sales executives, account and channel partnership managers, customer and technical support staff, marketing, risk and project roles, and interns.
epos.com.sg • HQ: Singapore • Payment Processing & Gateways • POS Systems • 501-1000 employees • Est. 2008
Tech stack of EPOS

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider.

Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide-empowering Every Point Of Success in their business growth.

With a growing presence across Southeast Asia, we’re looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.

Role Overview

We’re looking for a Merchant Operations Executive to join our team and play a key role in managing and supporting our growing merchant network. If you enjoy working in a fast-paced environment and thrive on solving operational challenges, this role is for you.

What You’ll Do

As the main point of contact for our merchants, you will:

  • Manage end-to-end merchant onboarding, including documentation, setup, and training
  • Ensure smooth activation and support merchants through their initial journey
  • Handle day-to-day merchant inquiries related to transactions, settlements, and system usage
  • Monitor merchant performance and activity, and drive reactivation where needed
  • Ensure compliance with operational and regulatory requirements
  • Troubleshoot issues and coordinate with internal teams (Tech, Finance, Logistics) for resolution
  • Continuously identify opportunities to improve processes and merchant experience

Requirements

  • Strong communication and stakeholder management skills
  • Detail-oriented with a problem-solving mindset
  • Ability to manage multiple tasks in a fast-paced environment
  • Experience in operations, customer support, or payments/POS is a plus
  • Comfortable working with data and tracking performance metrics
  • Experience in onboarding merchant
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