{"id":670293,"url":"https://alion.io/job/epos-pte-ltd-merchant-operations-executive","title":"Merchant Operations Executive","company":{"id":237906,"name":"EPOS","domain":"epos.com.sg","url":"https://alion.io/company/epos-3","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"C","score":69,"open_postings":109,"ghost_share":0.523,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":23000,"period":"year","method":"role_country_seniority_unknown","sample_n":34},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-07T00:00:00Z","employer_posted_date":"2026-08-07","last_verified_at":"2026-11-05T09:05:52Z","board_verified":true,"closed_at":null,"days_open":90,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":90},"description":"About us:\nBacked by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider headquartered in Singapore. Supporting and empowering Every Point Of Success, we help SMEs grow digitally with confidence through our innovative POS solutions and business tools.\nWith a growing presence across Southeast Asia, we are looking for passionate individuals to join our diverse and driven team in Malaysia. Be part of our exciting journey as we continue expanding and creating meaningful, impactful changes for businesses across the region.\nWhat will you be doing?\nSupport and complete merchant onboarding by conducting KYC processes within SLA targets.\nEnsures payment methods are set up for merchants through backend systems.\nEnsures accurate data entry handling and collection of documentations from merchants.\nEnsure processes are compliant and consistent with SOPs.\nEscalate issues or delays to relevant stakeholders.\nCoordinate with merchants to conduct verification processes via phone or email.\nKeep internal trackers and instinctly followup on all pending cases.\nRequirements\n Strong communication skills in English (additional languages are a bonus).\n1-2 years experience in operations, particularly in onboarding and KYC procedures.\nAbility to manage multiple tasks in a growing fast-paced environment.\nComfortable in communicating with merchants and provide guidance for verifications.\nDetailed-oriented, quick learner, with strong execution; able to meet SLA targets.\nBenefits\nPerks of Joining Us\n Stay Powered Up: Company mobile phone provided\n Flexi Benefit Allowances\n Birthday gift\n Medical Insurance","description_format":"text","description_chars":1719,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["POS Systems","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-09-10T22:22:21Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.166,"p_room":0.28,"age_days":90,"expected_fill_days":31,"reasons":["conf:1","stale_co","evergreen","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/epos-pte-ltd-merchant-operations-executive","json_url":"https://alion.io/job/epos-pte-ltd-merchant-operations-executive.json","meta":{"generated_at":"2026-11-05T10:54:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14003,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":237906},"rest":"https://alion.io/mcp/rest/get_company?id=237906"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fepos-pte-ltd-merchant-operations-executive"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fepos-pte-ltd-merchant-operations-executive"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fepos-pte-ltd-merchant-operations-executive"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/epos-pte-ltd-merchant-operations-executive\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fepos-pte-ltd-merchant-operations-executive"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":670293}},{"tool":"search_jobs","arguments":{"company":"epos.com.sg","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":670293},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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