{"id":670376,"url":"https://alion.io/job/epos-pte-ltd-operations-manager","title":"Operations Manager","company":{"id":237906,"name":"EPOS","domain":"epos.com.sg","url":"https://alion.io/company/epos-3","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":74,"open_postings":107,"ghost_share":0.514,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":30000,"period":"year","method":"role_country_seniority_unknown","sample_n":33},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-05-12T00:00:00Z","employer_posted_date":"2026-05-12","last_verified_at":"2026-10-27T08:47:54Z","board_verified":true,"closed_at":null,"days_open":168,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":168},"description":"Operations Manager\nReports To: Country Manager\nDepartment: Merchant Operations / Sales Operations\nLocation: Malaysia (KL & JB oversight)\nRole Summary\nThe Operations Manager is responsible for leading and managing the overall Merchant Operations and Collaborate closely with internal departments including Sales, Customer Support, Finance, Product, and Technical/Deployment teams, as well as external vendors and business partners to ensure smooth operational execution and alignment with business objectives. Support cross-functional coordination, project implementation timelines, issue resolution, and operational improvement initiatives while proactively escalating critical operational matters and driving corrective action plans when necessary.\nKey Responsibilities:\nMerchant Operations Management: Lead and oversee daily Merchant Operations activities across:\nOnboarding, Fulfillment, POS Operations, Project Support\nEnsure operational processes are executed accurately and within SLA timelines.\nMonitor merchant onboarding progress, deployment readiness, and issue resolution.\nEnsure smooth coordination between Sales, Support, Finance, Product, and technical teams when necessary.\nDrive operational consistency between KL and JB operations teams.\nWork closely with Sales Admin functions to ensure proper processing and documentation of sales-related activities.\nIdentify process gaps, operational risks, and bottlenecks and improve SOPs.\nTrack and analyze operations OKRs, merchant onboarding turnaround time, fulfillment timelines, deployment completion, productivity metrics, SLA performance.\nPrepare operational reports and business updates for Country Manager.\nRequirements\nKey Requirements\nBachelor’s Degree in Business Administration, Operations Management, or related field.\nMinimum 5-8 years of experience in Operations, Sales Operations, Merchant Operations, or related functions.\nMinimum 3 years in a managerial or team leadership role.\nStrong people management and stakeholder management skills.\nExperience managing sales administration and operational workflows.\nStrong analytical, reporting, and problem-solving capabilities.\nAbility to manage multiple operational functions in a fast-paced environment.\nProficient in Microsoft Office, Google Workspace, and operational systems/CRM tools.","description_format":"text","description_chars":2309,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Malaysia","iso":"MY","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["POS Systems","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-09-10T22:22:21Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.094,"p_room":0.28,"age_days":168,"expected_fill_days":19,"reasons":["conf:1","stale_co","velocity","ghost","win:tail","crowd:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/epos-pte-ltd-operations-manager","json_url":"https://alion.io/job/epos-pte-ltd-operations-manager.json","meta":{"generated_at":"2026-10-27T09:55:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11309,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":237906},"rest":"https://alion.io/mcp/rest/get_company?id=237906"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fepos-pte-ltd-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fepos-pte-ltd-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fepos-pte-ltd-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/epos-pte-ltd-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fepos-pte-ltd-operations-manager"}]}