{"id":670349,"url":"https://alion.io/job/epos-pte-ltd-technical-junior-project-manager","title":"Technical Junior Project Manager","company":{"id":237906,"name":"EPOS","domain":"epos.com.sg","url":"https://alion.io/company/epos-3","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":74,"open_postings":104,"ghost_share":0.51,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Management","role_family":"Management","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":68000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":36},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Make.com","optional":false},{"name":"n8n","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"SQL","optional":false},{"name":"WhatsApp","optional":false},{"name":"Zapier","optional":false}],"status":"live","first_seen_at":"2026-06-05T00:00:00Z","employer_posted_date":"2026-06-05","last_verified_at":"2026-10-24T16:30:34Z","board_verified":true,"closed_at":null,"days_open":141,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":141},"description":"About EPOS\nBacked by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider.\nSupporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide - empowering Every Point Of Success in their business growth.\nWith a growing presence across Southeast Asia, we're looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.\nRole Overview\nAs a Technical Junior Project Manager on the EPOS Rewards team, you will manage end-to-end merchant onboarding and solution delivery - while holding genuine process ownership across product enablement, market intelligence, and team knowledge infrastructure.\nThis is not a support role. You will bridge commercial teams and the product roadmap, translate real merchant pain points into product improvements, own the knowledge base that the entire team relies on, and build the tooling and automation infrastructure that enables the team to scale. You will work directly alongside the team lead on live systems, real merchant outcomes, and cross-functional stakeholders.\nKey Responsibilities\n1) Client-Facing Project & Solution Delivery\nOwn end-to-end merchant onboarding from initial scoping through to go-live and post-launch handover\nServe as the primary point of contact for merchant clients throughout the project lifecycle - managing timelines, expectations, and escalations\nConduct structured post-go-live check-ins to monitor solution adoption and ensure successful project closeout\nProvide hands-on training to merchant stakeholders on solution usage, campaign management, and loyalty best practices\nLiaise with internal sales, product, key account management and technical teams to maintain clear accountability across all deliverables\n2) EPOS Product Management\nAct as the bridge between commercial teams and the product roadmap - synthesising merchant feedback and pain points into structured product improvement recommendations\nOwn pilot management and launch readiness for product enhancements - develop testing plans, document rollout readiness, and ensure clear go/no-go criteria at each stage\nMaintain a dedicated loyalty bug tracker to monitor product stability and flag issues independently of the general product team\nConduct market intelligence research across target segments - benchmarking competitor pricing, feature maturity, and customer profiles to inform marketing and commercial strategy\n3) Knowledge Base & Enablement Infrastructure\nContribute documentation to the team's internal knowledge base - ensuring team competencies are developed according to the expected mastery levels\nAssist in consolidating merchant onboarding and troubleshooting tickets across internal and partner channels into a unified tracking system\nDrive the development of an external-facing knowledge base on the EPOS Rewards website for merchant and partner self-service\nResearch and pilot emerging tools (including AI-driven workflows) to improve team efficiency and reduce manual reporting\nKeep the team current on EPOS' latest product capabilities and solution updates as they evolve\n4) Operational Automation & Support Infrastructure\nIdentify and automate repetitive operational workflows and reporting tasks, freeing the team to focus on higher-value work\nContribute to defining the team's support escalation structure and service standards across priority tiers\nContribute to the Train-the-Trainer framework by mapping loyalty-specific technical requirements and configuration benchmarks across implementation complexity levels\nRequired Skills\nRequirements\nProject & Client Management (Important)\nExcellent project management skills; able to manage multiple concurrent merchant engagements with clear ownership and follow-through\nStrong client-facing communication - comfortable managing expectations and escalations directly with SME business owners\nAbility to distil technical concepts clearly for non-technical merchant audiences\nTechnical\nProficiency in Python or similar scripting language for automation and data processing\nStrong working knowledge of SQL for data analysis and reporting\nFamiliarity with APIs and webhook integrations (REST APIs, JSON)\nHands-on experience or strong familiarity with no-code/low-code automation tools (Zapier, n8n, make.com or similar)\nPrior exposure to Meta Business Suite, WhatsApp Business API, or equivalent messaging platforms is a strong plus\nProfile\nDegree in Computer Science, Information Systems, or a related technical discipline\nPrior internship experience in SaaS, product operations, or client-facing technical delivery is advantageous\nLeadership track record in extracurricular activities or prior work experience\nProficient in spoken and written English; Mandarin proficiency is advantageous for Chinese-speaking merchant clients","description_format":"text","description_chars":5124,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Chinese","level":"All levels","optional":true},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["POS Systems","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-09-10T22:22:21Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.093,"p_room":0.28,"age_days":141,"expected_fill_days":19,"reasons":["conf:1","stale_co","velocity","ghost","win:tail","crowd:junior,brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/epos-pte-ltd-technical-junior-project-manager","json_url":"https://alion.io/job/epos-pte-ltd-technical-junior-project-manager.json","meta":{"generated_at":"2026-10-24T17:21:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25174,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":237906},"rest":"https://alion.io/mcp/rest/get_company?id=237906"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fepos-pte-ltd-technical-junior-project-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fepos-pte-ltd-technical-junior-project-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fepos-pte-ltd-technical-junior-project-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/epos-pte-ltd-technical-junior-project-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fepos-pte-ltd-technical-junior-project-manager"}]}