{"id":3613852,"url":"https://alion.io/job/epredia-technical-support-specialist-it-connectivity","title":"Technical Support Specialist - IT & Connectivity","company":{"id":2520950,"name":"Epredia","domain":"epredia.com","url":"https://alion.io/company/epredia","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Runcorn, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-02T15:33:47Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-09T04:55:40Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Make a Meaningful Impact\nReady to join a team where your work makes a daily difference in healthcare?\nEpredia is a global leader in precision cancer diagnostics solutions. In fact, every second, our products are used 48 times in labs and medical facilities around the world.\nWe are a proud member of PHC Group, a global collection of companies committed to delivering precision technology for the future of healthcare, from specialized medical equipment to health IT systems to research tools.\nTitle: Technical Support Specialist - IT & Connectivity\nLocation: Runcorn, UK\nWork Arrangement: On-site - Runcorn\nEmployment Type: Full-Time\nSalary: Competitive\nActual compensation will be based on a variety of factors, including the individual's skills, experience, qualifications, location, and applicable employment laws.\nThe Opportunity\nEpredia is now looking for aTechnical Support Specialist - IT & Connectivity. In this role you will provide specialized technical support focused on IT infrastructure, software applications, networking, cybersecurity, connectivity, and third-party system integration across Epredia's product portfolio. This role combines traditional technical product support with a stronger emphasis on IT-related technologies, helping customers and service teams successfully deploy, integrate, and maintain connected laboratory solutions.\nHow You'll Make an Impact\nProvide advanced technical support for software, networking, connectivity, and cybersecurity issues affecting Epredia products, serving as the primary escalation point for complex IT-related challenges.\nTroubleshoot communication, interface, middleware, database, and network connectivity issues to ensure reliable integration and performance within customer environments.\nSupport the deployment and integration of Epredia solutions within laboratory, hospital, and enterprise IT infrastructures by collaborating with customers, field service engineers, and IT teams.\nDevelop and maintain technical documentation, knowledge articles, installation guides, and training materials, while delivering technical training on software and connectivity solutions.\nCollaborate with Product Development and cross-functional teams to enhance product connectivity, interoperability, remote diagnostics, and digital service capabilities through continuous improvement initiatives.\nBring your Expertise\nRequired Qualifications:\nBachelor’s degree, HNC, or equivalent qualification in Information Technology, Computer Science, Engineering, Electronics, or a related field.\nExperience supporting IT systems, software applications, networks, or connected devices, with the ability to troubleshoot complex technical and connectivity issues.\nStrong understanding of networking and IT technologies, including TCP/IP, Windows operating systems, Active Directory, remote access solutions, cybersecurity principles, databases, and software deployment.\nExcellent communication skills, with the ability to collaborate effectively with technical and non-technical stakeholders and deliver technical training when required.\nStrong analytical, problem-solving, and organizational skills, with the ability to manage multiple priorities in a fast-paced, global support environment.\nProficiency with Microsoft 365 applications, including Teams, Outlook, Excel, and SharePoint.\nInternational travel may be required.\nAdditional Experience That Could Help You Succeed\nExperience in healthcare IT, including connectivity and integration of medical equipment.\nWhat We Value @ Epredia\nAt Epredia, our mission is personal, and our culture is defined by our passion and care for our employees and our customers. We value a collaborative environment with a winning mentality that delivers operational excellence and best-in-class support to our customers on the frontline.\nTO ALL RECRUITMENT AGENCIES:\nEpredia does not accept unsolicited third-party resumes\nReady to Make an Impact?\nIf this opportunity aligns with your skills and career goals, we'd love to hear from you. Apply today and take the next step in your career with us.\nBuilding an Inclusive Culture\nWe are a company that brings the best people together and leverages their varying backgrounds, ideas, and points of view to invent on behalf of all customers. We are committed to equal employment opportunity for all individuals, without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability, medical condition, veteran status, marital status, pregnancy, sexual orientation, gender identity, genetic information, or any other protected classes which may exist under applicable federal, state, or local law.","description_format":"text","description_chars":4658,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology","Health Care","Information Security","Medical Imaging Systems"],"lifecycle":[{"event":"open","at":"2026-11-02T15:33:47Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":6,"expected_fill_days":26,"reasons":["conf:1","win:early"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/epredia-technical-support-specialist-it-connectivity","json_url":"https://alion.io/job/epredia-technical-support-specialist-it-connectivity.json","meta":{"generated_at":"2026-11-09T10:02:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10241,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2520950},"rest":"https://alion.io/mcp/rest/get_company?id=2520950"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fepredia-technical-support-specialist-it-connectivity"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fepredia-technical-support-specialist-it-connectivity"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fepredia-technical-support-specialist-it-connectivity"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/epredia-technical-support-specialist-it-connectivity\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fepredia-technical-support-specialist-it-connectivity"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3613852}},{"tool":"search_jobs","arguments":{"company":"epredia.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3613852},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}