{"id":3308928,"url":"https://alion.io/job/epsilon-information-technology-analyst","title":"Information Technology Analyst","company":{"id":96564,"name":"EPSILON","domain":"epsilon.black","url":"https://alion.io/company/epsilon-2","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HeadHunter","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12500,"max_usd":28000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1854},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Grafana","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"PagerDuty","optional":false},{"name":"ServiceNow","optional":false},{"name":"Unix","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-26T22:38:10Z","employer_posted_date":null,"last_verified_at":"2026-10-26T22:38:10Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"Overview\n\nAbout Business Unit:\n\nAt the core of all that Epsilon does is a team that sets the foundation of our IT infrastructure. The team drives innovation and efficiency through pioneering technology across Epsilon's platforms and business verticals. From being the first point of contact for infrastructure needs to final deployment, the team provides end-to-end solutions for our client-facing platforms. ETS supports all aspects of revenue-generating platforms for Epsilon and sets the architectural direction for our enterprise deployments. By adopting the newest technologies, such as Cloud, Automation, and Artificial Intelligence, the team is at the front of redefining our digital business and capturing new opportunities.\n\nWhy We Are Looking For You\n\nYou have to actively monitor enterprise dashboards using Grafana (metrics), ELK / Elastic Stack (logs and events), OpsRamp, SolarWinds, PagerDuty, and ServiceNow queues.\nYou have to support dashboard reviews, basic enhancements, and operational usage of centralized observability platforms.\nYou have to partner with monitoring, tooling, and SRE teams to improve alert quality, reduce alert noise and enhance incident detection and response effectiveness.\nYou have to detect anomalies, correlate multi-system alerts, and identify patterns indicating systemic or cascading failures.\nYou have a strong interest in IT infrastructure monitoring and operations across Windows, Linux, and Kubernetes platforms.\nYou communicate clearly during incidents and can coordinate with multiple resolver teams.\nYou are comfortable working in a 24x7, shift‑based operational environment. \n\nWhat You Will Enjoy In This Role\n\nWorking at the centre of enterprise operations as part of a Global Command & Control Centre.\nExposure to modern observability platforms such as Grafana and ELK.\nHands-on experience with major incident management and real-time incident command.\nOpportunities to build strong foundational skills in Linux, Windows, and Kubernetes operations.\nA fast-paced environment that builds decision-making, communication, and operational rigour.\n\nClick here to view how Epsilon transforms marketing with 1 View, 1 Vision and 1 Voice.\n\nResponsibilities\n\nMonitor enterprise dashboards using Grafana & ELK for logs, metrics, and alerts.\nValidate alerts, reduce noise, and classify incidents by severity (P1–P3).\nProvide L1 operational monitoring and triage for Kubernetes clusters.\nPerform Linux and Windows administration tasks, including patching, health checks, and troubleshooting.\nOpen, update, and manage incidents in ServiceNow with accurate diagnostics.\nAct as first responder for major incidents and support incident bridges and escalations.\nMaintain shift logs, handover notes, SOPs, and operational documentation.\n\nQualifications\n\nBachelor's degree in engineering, Computer Science, IT, or equivalent discipline.\n3-5 years of experience in IT operations, NOC, OCC, or infrastructure support roles\nHands-on exposure to:\nLinux / Unix administration.\nWindows Server administration and patching.\nMonitoring tools such as Grafana and ELK.\nUnderstanding of ITIL-aligned incident management processes.\nWillingness to work in 24x7 shift-based operations.\n\nAdditional Information\n\nEpsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we've provided marketers from the world's leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.\n\nEpsilon's comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.\n\nOur pillars aren't just words. They're how we show up every day.\n\nPeople centricity: We focus on employee well-being in an environment where colleagues truly care about each other.\nCollaboration: We work together, support one another, and collectively achieve goals.\nGrowth: There are endless opportunities for growth through learning, development and career advancement.\nInnovation: We drive progress through cutting-edge solutions and forward-thinking approaches.\nFlexibility: We've created a balance between work and personal life, and we encourage adaptability to solve problems creatively.\n\nOur values guide us to create value for our clients, our people and consumers.\n\nAct with integrity\nWork together to win together\nInnovate with purpose\nRespect all voices\nEmpower with accountability\n\nThese pillars and values are our foundation—shaping our culture, guiding our decisions, and uniting us in common purpose.\n\nEpsilon is an Equal Opportunity Employer.\n\nEpsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.","description_format":"text","description_chars":5601,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Advertising"],"lifecycle":[{"event":"open","at":"2026-10-27T02:09:45Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":22,"reasons":["seen:1","win:early"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/epsilon-information-technology-analyst","json_url":"https://alion.io/job/epsilon-information-technology-analyst.json","meta":{"generated_at":"2026-10-28T20:32:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28338,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":96564},"rest":"https://alion.io/mcp/rest/get_company?id=96564"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fepsilon-information-technology-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fepsilon-information-technology-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fepsilon-information-technology-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/epsilon-information-technology-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fepsilon-information-technology-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3308928}},{"tool":"search_jobs","arguments":{"company":"epsilon.black","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3308928},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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