{"id":2245492,"url":"https://alion.io/job/epsilon-net-technical-software-support-specialist-b-proastia","title":"Technical Software Support Specialist (B. 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Αποτελεί την πρώτη πιστοποιημένη επιλογή της αγοράς, προσφέροντας καινοτόμες λύσεις και προϊόντα που βελτιώνουν και διασφαλίζουν την επιχειρηματική λειτουργία των πελατών της, με έμφαση στην ποιότητα και την αξιοπιστία.\nΑρμοδιότητες:\nΠαροχή τεχνικής υποστήριξης σε πελάτες μέσω email, τηλεφώνου και ticketing system, καθώς και on-site όπου απαιτείται (εντός και εκτός Αθηνών)\n\nΑνάλυση, διάγνωση και επίλυση σύνθετων προβλημάτων hardware & software\n\nΚαταγραφή, παρακολούθηση και διαχείριση αιτημάτων υποστήριξης\n\nΥποστήριξη και εκπαίδευση χρηστών στη σωστή χρήση των εφαρμογών\n\nΣυμμετοχή σε εγκαταστάσεις και παραμετροποιήσεις λογισμικού\n\nΣυμμετοχή σε αναβαθμίσεις συστημάτων, testing & validation και τεχνική τεκμηρίωση\n\nΑπαραίτητα Προσόντα:\nΠτυχίο Πληροφορικής, Αυτοματισμού ή συναφούς τομέα\n\nΕμπειρία σε εγκατάσταση ή υποστήριξη τεχνικών συστημάτων με βιομηχανικό ή retail εξοπλισμό (αυτοματισμοί / IoT / embedded συστήματα)\n\nΠολύ καλή γνώση Software, hardware troubleshooting και δικτύων (TCP/IP, LAN, VPN - πρακτικό επίπεδο)\n\nΕμπειρία σε υποστήριξη συστημάτων πεδίου (mission-critical)\n\nΕμπειρία σε incident management & SLA environments\n\nΠολύ καλή γνώση SQL\n\nΙκανότητα επικοινωνίας με πελάτες και τεχνικές ομάδες\n\nΚαλή γνώση Αγγλικών (τεχνική επικοινωνία & documentation)\n\nΚάτοχος διπλώματος οδήγησης\n\nΗ εταιρεία προσφέρει:\nΠολυβραβευμένο εργασιακό περιβάλλον (Fortune’s 100 Best Companies to Work For in Europe 2024, 10 Best Workplaces Hellas, 4 Best Workplaces Europe, 2 Best Workplaces™ for Women, 2 Best Workplace in Technology).\n\nΑνταγωνιστικό πακέτο αποδοχών\n\nΔιαρκείς εκπαιδεύσεις και σημαντικές προοπτικές εξέλιξης\n\nΙδιωτική ιατροφαρμακευτική ασφάλιση\n\nΓραμμή ψυχολογικής υποστήριξης\n\nΔωρεάν συμμετοχή στα εκπαιδευτικά προγράμματα του Epsilon Training και Epsilon College","description_format":"text","description_chars":2189,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-11T02:03:35Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.097,"p_room":0.28,"age_days":292,"expected_fill_days":27,"reasons":["conf:0","stale_co","ghost","win:tail","crowd:"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/epsilon-net-technical-software-support-specialist-b-proastia","json_url":"https://alion.io/job/epsilon-net-technical-software-support-specialist-b-proastia.json","meta":{"generated_at":"2026-10-21T10:16:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14526,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":55542},"rest":"https://alion.io/mcp/rest/get_company?id=55542"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fepsilon-net-technical-software-support-specialist-b-proastia"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fepsilon-net-technical-software-support-specialist-b-proastia"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fepsilon-net-technical-software-support-specialist-b-proastia"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/epsilon-net-technical-software-support-specialist-b-proastia\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fepsilon-net-technical-software-support-specialist-b-proastia"}]}