{"id":3965880,"url":"https://alion.io/job/epsilon-net-technical-support-engineer","title":"Technical Support Engineer","company":{"id":55542,"name":"Epsilon Net","domain":"epsilonnet.gr","url":"https://alion.io/company/epsilon-net","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"C","score":63,"open_postings":24,"ghost_share":0.625,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":39,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Athens, Greece"],"countries":["GR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false},{"name":"MS SQL","optional":true}],"status":"live","first_seen_at":"2026-11-09T14:10:27Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-10T06:28:23Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":0},"description":"EPSILONNET is one of Greece's leading technology Groups, specializing in business software and innovative digital solutions that empower businesses and professionals.\nWith over 1,800 employees and a network of 600+ partners across Greece, we drive digital transformation through cutting-edge technologies, digital content and educational services.\nOur people are at the heart of everything we do. Here's what makes growing with us rewarding:\nCareer Growth - Join a team where you can learn, develop your skills and take the next steps in your career.\nSupportive Culture - Thrive in an environment that fosters teamwork, knowledge-sharing and excellence.\nTop Clients & Technology - Work alongside experienced professionals and gain exposure to innovative projects and cutting-edge technologies.\nYour Role\nPassionate about technology, enjoy solving problems and love helping people? Your next career move could be with us!\nJoin EPSILONNET as a Technical Support Engineer and put your technical skills into action by providing technical support to customers, troubleshooting issues, and guiding them through installation, configuration, and problem resolution across Cloud and On-Premise environments.\nYou'll be part of a collaborative team where knowledge-sharing, problem-solving and continuous learning are part of everyday life. With new technical challenges and opportunities to develop your expertise, you'll have plenty of room to grow your career!\nWhat You'll Do\nProvide technical support to customers, diagnosing and resolving technical issues related to EPSILONNET's software solutions.\n\nInstall and configure EPSILONNET's software solutions in Cloud and On-Premise environments.\n\nInvestigate technical problems, identify root causes and provide effective, practical solutions.\n\nManage and prioritize support requests to ensure timely and effective service.\n\nCollaborate with colleagues and other technical teams to resolve more complex issues and share knowledge.\n\nWhat You'll Bring\nBachelor's degree in Computer Science, Information Technology or a related field.\n\n1-3 years of experience in technical support, IT support or a similar role\n\nFamiliarity with Microsoft Windows environments and basic networking concepts.\n\nStrong written and verbal communication skills.\n\nAnalytical thinking and excellent problem-solving skills.\n\nA collaborative mindset and a team-oriented approach.\n\nNice to Have\nFamiliarity with Microsoft SQL Server and basic database troubleshooting.\n\nFamiliarity with EPSILONNET's software solutions.\n\nExperience working with ticketing systems or technical support platforms.\n\nWhy join EPSILONNET?\nBe Rewarded - Enjoy a competitive remuneration and benefits package.\nGrow & Evolve - Benefit from ongoing training, learning opportunities and career development.\nYour Wellbeing Matters - Access private medical insurance and psychological support services.\nMulti-Awarded Workplace - Join an award-winning workplace recognized in leading workplace rankings.\nLet's Connect!\nDoes this sound like your next career step? We'd love to hear from you!\nApply now and explore what's next with EPSILONNET!","description_format":"text","description_chars":3122,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["HR & Payroll Software","Accounting & Tax Software"],"lifecycle":[{"event":"open","at":"2026-11-09T14:10:27Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":0,"expected_fill_days":39,"reasons":["conf:0","stale_co","win:early","comp:junior"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/epsilon-net-technical-support-engineer","json_url":"https://alion.io/job/epsilon-net-technical-support-engineer.json","meta":{"generated_at":"2026-11-10T09:32:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22194,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":55542},"rest":"https://alion.io/mcp/rest/get_company?id=55542"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fepsilon-net-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fepsilon-net-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fepsilon-net-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/epsilon-net-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fepsilon-net-technical-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3965880}},{"tool":"search_jobs","arguments":{"company":"epsilonnet.gr","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3965880},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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