{"id":4033171,"url":"https://alion.io/job/epta-customer-service-specialist","title":"Customer Service Specialist","company":{"id":717807,"name":"Epta","domain":"eptarefrigeration.com","url":"https://alion.io/company/eptarefrigeration","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":96,"open_postings":63,"ghost_share":0,"stale_share":0.333,"repost_share":0.032,"time_to_fill_p50_days":19,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_city","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Querétaro, Mexico"],"countries":["MX"],"hiring_countries":["MX"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Smartsheet","optional":false}],"status":"live","first_seen_at":"2026-11-10T17:21:10Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-11T22:20:43Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"As a key member of the team, you will play a vital contributing to handle a variety of incoming customer calls and fulfills customer needs to ensure customer satisfaction.\nYour journey\nAttention to detail, teamwork, results orientation.\nAdditionally, you have the following:\nHigh school diploma (Bachelor’s degree is preferred)\n 1- 3 years related experience in customer service (quoting, logistics, after sales etc)\nExcellent Interpersonal and communicationskills\nPossesses the ability to oversee multiple tasks, stay organized, and focus on details.\nMay require advances problem solvingskills\nSAP, Excel\nEnglish advanced\nYour contribution\nEnter customer orders into SAP with high accuracy, process quote entries and sales orders, and manage order tracking and fulfillment.\nProcess credit card payments and ensure correct documentation for orders and invoices, including commercial and vendor party invoices.\nCreate and manage customer accounts, including \"Sold to\" and \"Ship to\" addresses, extend customer accounts, and maintain customer information.\nProcess warranty claims, create Return Merchandise Authorizations (RMAs) for system returns and other returns, and handle credit and debit memos as needed.\nAnswer incoming calls to assist with customer requests, provide updates, and address concerns promptly and with a high degree of accuracy.\nConduct research to resolve customer inquiries, locate invoices, track shipments, and provide packing slips.\nManage pricing requests and product availability using SAP and Smartsheet Applications.\nNavigate SAP and BPCS systems for order management and product tracking and use TSS database search functions to find relevant information.\nDon’t let a few unmet requirements chill your enthusiasm! If you’re excited about the role and believe you have the potential to excel, click “Apply” anyway. We love fresh energy and are eager to see what you bring to the table!\nWhy work for Epta\nAt Epta, we believe our employees are the driving force behind our success. That’s why we offer a thoughtful range of perks designed to inspire, support, and celebrate our team every step of the way.\nJoin Epta in this permanent role, where you'll experience a great blend of new technologies and a modern workplace culture.\nWe take development opportunities seriously! Take part in a variety of training through our Epta Academy and external training partners.\nEpta offers the opportunity for remote work whenever possible, along with providing the necessary technical equipment.\nBalance work and personal life perfectly with our flexible working hours.\nGive back more than we receive: Join our volunteering activities and help make the world a better place.\nOur story\nWe at the Epta Group are a dynamic and growing international company, delivering cutting-edge commercial refrigeration solutions that impact everyday life-from ensuring fresh food in supermarkets to keeping the perfect chill in your favorite café. Our global network includes manufacturing facilities, sales entities and service organizations -all working together to provide sustainable and innovative solutions. We support customers in their green transition and support them as a fully integrated provider, from the layout of the store to the after-sales support.\nWith over 8,000 employees, Epta fosters an environment of continuous development. We offer career growth, extensive training, and the opportunity to thrive in a company where every challenge is a chance to create value and inspire our people. Guided by our values, we are committed to professional excellence, sustainability, and innovation in every aspect of our work.\nWe welcome applications from all individuals, regardless of gender, race, ethnicity, religion, sexual orientation, disability, parental status, or social origin. At Epta, your unique perspective is what keeps us innovative and cool.","description_format":"text","description_chars":3870,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-11-10T19:16:55Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-11-11T07:38:50+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":19,"reasons":["conf:4","win:early","comp:junior,brand"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/epta-customer-service-specialist","json_url":"https://alion.io/job/epta-customer-service-specialist.json","meta":{"generated_at":"2026-11-11T23:20:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":46401,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":717807},"rest":"https://alion.io/mcp/rest/get_company?id=717807"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fepta-customer-service-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fepta-customer-service-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fepta-customer-service-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/epta-customer-service-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fepta-customer-service-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4033171}},{"tool":"search_jobs","arguments":{"company":"eptarefrigeration.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4033171},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}