{"id":3641659,"url":"https://alion.io/job/eqplus-cloud-contact-centre-manager","title":"Cloud Contact Centre Manager","company":{"id":4497029,"name":"EQPlus","domain":null,"url":"https://alion.io/company/eqplus","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-31T07:00:23Z","employer_posted_date":null,"last_verified_at":"2026-10-31T07:00:23Z","board_verified":false,"closed_at":null,"days_open":7,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":7},"description":"Cape Town | Permanent role | On site \nAre you ready to lead contact centre technology, voice infrastructure, and dialer operations in a large enterprise environment? \nJoin a technology-driven environment where you'll lead voice technology operations, improve platform performance, and support customer engagement solutions. \nKey Responsibilities \nManage and optimise cloud contact centre (CCaaS) and voice platforms\nOversee inbound and outbound dialer campaigns, including predictive, progressive, and preview dialing\nManage SIP, VoIP, IVR, call routing, carrier connectivity, and telephony integrations\nLead cloud migrations, implementations, platform upgrades, and technology transformation initiatives\nMonitor service performance, manage incidents, and ensure regulatory compliance\nOversee integrations with CRM, workforce management, analytics, recording, and AI platforms\nManage vendors, develop technical teams, and drive service improvements\nRequirements \nBachelor's degree in IT, Computer Science, Engineering, Telecommunications, or a related field. Relevant technical certifications are also beneficial\n8 to 10 years of relevant contact centre, CCaaS, telephony, or voice infrastructure experience\n3 to 5 years of technical team leadership or people management experience\nHands-on experience with platforms such as Genesys Cloud, Amazon Connect, Five9, NICE CXone, Webex Contact Center, or similar\nStrong dialer campaign management, SIP/VoIP, troubleshooting, and integration experience\nKnowledge of contact centre KPIs, service delivery, security, and regulatory compliance\nStrong stakeholder management, vendor management, and communication skills\nExperience in BPO, financial services, healthcare, telecommunications, AI-enabled contact centres, or cloud migrations would be advantageous\nLocation and Work Arrangements: Based in Cape Town, this is a strictly office-based role involving shift work aligned with US time zones.\n Desired Skills: \n CCaaS\n Voice Technology\n Contact Centre Solutions\n Dialer Management\n SIP/VoIP\n Genesys Cloud\n Telephony Infrastructure\n Desired Work Experience: \n 5 to 10 years\n Desired Qualification Level: \n Degree","description_format":"text","description_chars":2158,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-02T21:51:00Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.542,"p_room":1,"age_days":6,"expected_fill_days":29,"reasons":["seen:6","agency","velocity","win:early"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/eqplus-cloud-contact-centre-manager","json_url":"https://alion.io/job/eqplus-cloud-contact-centre-manager.json","meta":{"generated_at":"2026-11-07T20:51:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33340,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4497029},"rest":"https://alion.io/mcp/rest/get_company?id=4497029"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feqplus-cloud-contact-centre-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feqplus-cloud-contact-centre-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feqplus-cloud-contact-centre-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/eqplus-cloud-contact-centre-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feqplus-cloud-contact-centre-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3641659}},{"tool":"search_jobs","arguments":{"company":4497029,"detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3641659},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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