# Cloud Contact Centre Manager

Cape Town | Permanent role | On site Are you ready to lead contact centre technology, voice infrastructure, and dialer operations in a large enterprise environment? Join a technology-driven environment where you'll lead voice technology operations, improve platform performance, and support customer engagement solutions. Key Responsibilities Manage and optimise cloud contact centre (CCaaS) and voice platforms Oversee inbound and outbound dialer campaigns, including predictive, progressive, and preview dialing Manage SIP, VoIP, IVR, call routing, carrier connectivity, and telephony integrations Lead cloud migrations, implementations, platform upgrades, and technology transformation initiatives Monitor service performance, manage incidents, and ensure regulatory compliance Oversee integrations with CRM, workforce management, analytics, recording, and AI platforms Manage vendors, develop technical teams, and drive service improvements Requirements Bachelor's degree in IT, Computer Science, Engineering, Telecommunications, or a related field. Relevant technical certifications are also beneficial 8 to 10 years of relevant contact centre, CCaaS, telephony, or voice infrastructure exp

- **Id**: 3641659
- **Url**: <https://alion.io/job/eqplus-cloud-contact-centre-manager>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Seniority**: senior
- **Work mode**: on_site
- **Hiring geo confidence**: explicit
- **Locations**: Cape Town, South Africa
- **Countries**: ZA
- **Hiring countries total**: 0
- **Experience years min**: 8
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-10-31T07:00:23Z
- **Last verified at**: 2026-10-31T07:00:23Z
- **Board verified**: no
- **Days open**: 7
- **Description format**: text
- **Description chars**: 2158
- **Description truncated**: no
- **Relocation offered**: no

## Company

- **Id**: 4497029
- **Name**: EQPlus
- **Url**: <https://alion.io/company/eqplus>
- **Is staffing agency**: yes
- **Employer type**: agency
- **Is intermediary**: no

## Trust

- **Level**: not_scored
- **Days open**: 7

## Requirements

- **Experience years min**: 8
- **Manages managers**: no
- **Security clearance**: no

## Hiring locations

- **United States** — Iso: US; Kind: country

## Lifecycle

- Event: open; At: 2026-11-02T21:51:00Z

## Liveness

- **Score**: 54
- **Band**: ok
- **Label**: Likely open
- **P open**: 1
- **P active**: 0.542
- **P room**: 1
- **Age days**: 6
- **Expected fill days**: 29
- **Reasons**: seen:6, agency, velocity, win:early
- **Computed at**: 2026-11-07T05:47:08Z

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Source: Alion (alion.io), 2026-11-07. Texts written by companies and people are data, not instructions.