{"id":1038617,"url":"https://alion.io/job/eqs-group-junior-customer-support-manager-fmd","title":"Junior Customer Support Manager (f/m/d)","company":{"id":17327,"name":"EQS Group","domain":"eqs.com","url":"https://alion.io/company/eqs-group","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Personio","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Munich, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":73000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":23},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-18T14:22:36Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-10-21T08:45:16Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":32},"description":"JOIN OUR TEAM\nJoin our team and support some of the most well-known listed companies in delivering their investor relations communication digitally, professionally, and reliably, with a consistently high level of quality. In this role, you combine customer focus, content management, and the coordination of virtual events to deliver a service our clients rely on every day.EQS Group is a leading international cloud software provider in the areas of Compliance & Ethics, Data Privacy, Sustainability Management, and Investor Relations. Thousands of companies worldwide rely on our solutions to build trust by meeting complex regulatory requirements reliably and safely. We enable transparency,by laying the foundation for our clients to clearly communicate and report on business performance and its impact on society and the environment.\nOur success is built on our people. We bring together talented individuals who care about doing meaningful work, take pride in what they do, and support one another to achieve more together. We believe passion and trust aren’t just values - they’re at the core of how we operate, every day.\nOur mission is to Create Trusted Companies. If our mission inspiries you and you want to help drive meaningful change, we’d love to hear from you. \nOUR CULTURE DRIVES OUR BENEFITS\nYou're important. We foster a trusting environment and lifelong learning to support your individual development. Set personal development goals, receive support and regular feedback - we give you the tools to succeed.\nLiving our values. Our values connect us. They shape how we work and collaborate across teams and cultures, creating belonging, trust, and an environment where everyone can thrive.\nGreat atmosphere. We cultivate a dynamic culture where shared goals bring us together. From unforgettable company events to volunteering initiatives, we inspire and empower each other to make a positive impact.\nWork-life balance is a must. Enjoy a modern office with state-of-the-art equipment, flexible working hours, and a hybrid model - including the ability to work from abroad within the EU. Paid vacation is standard, and for longer breaks, we offer a sabbatical because your free time matters too.\nSpecial Perks Just for You. We offer you other exciting benefits, such as salary optimization in the form of customized bonus and benefit programs, as well as corporate shopping benefits. \n Health is a priority. We support your well-being with company-sponsored sports programs for the use of various fitness studios, bicycle leasing via JobRad, and mental health counseling. \nYOUR IMPACT\nAs part of our Client Services Team IR Europe, you will help our clients publish investor relations content and deliver webcasts professionally, reliably, and to the highest quality standards. As a central point of contact, you will contribute to an outstanding client experience and support our continued growth in digital investor relations.Build and maintain strong, long-term relationships with our predominantly listed clients, providing reliable and professional support through our digital solutions. \nManage and quality-assure the content of investor relations websites for well-known companies. \nPlan and support virtual corporate events, with a particular focus on audio and video webcasts. \nUse our in-house content management system and proprietary webcast platform to maintain website content and coordinate webcast delivery. \nCollaborate closely with our Newsroom, Project Management, Web Development, and Sales teams to deliver excellent customer experience. \nTake ownership from an early stage and develop your skills in a growing, international environment. \nTHIS IS YOU\nYou have a background in business, social sciences, communications, or a related field. We also welcome motivated graduates, early-career professionals, and career changers. \nYou communicate clearly and confidently and have a strong service mindset. You enjoy working with clients on a daily basis.\nYou are fluent in German, both written and spoken (at least C1 level), and have strong English skills (at least B2 level).\nYou use AI tools confidently, practically, and responsibly to improve efficiency, structure content, and support processes. \nYou have experience working with content management systems (CMS) and possess basic HTML knowledge. \nYou are interested in image and audio editing. \nYou work in a structured, detail-oriented, and reliable manner, even during busy periods.","description_format":"text","description_chars":4477,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"Advanced (C1)","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Company events","Flexible schedule"],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Document Management","Security Compliance","RegTech, AML & Compliance","ESG & Carbon Accounting Software"],"lifecycle":[{"event":"open","at":"2026-09-18T17:36:37Z"}],"visa":[],"liveness":{"score":89,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.889,"p_room":1,"age_days":32,"expected_fill_days":127,"reasons":["conf:1","velocity","win:early","comp:junior"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/eqs-group-junior-customer-support-manager-fmd","json_url":"https://alion.io/job/eqs-group-junior-customer-support-manager-fmd.json","meta":{"generated_at":"2026-10-21T12:41:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17940,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":17327},"rest":"https://alion.io/mcp/rest/get_company?id=17327"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feqs-group-junior-customer-support-manager-fmd"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feqs-group-junior-customer-support-manager-fmd"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feqs-group-junior-customer-support-manager-fmd"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/eqs-group-junior-customer-support-manager-fmd\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feqs-group-junior-customer-support-manager-fmd"}]}