Systems Support Analyst

The post holder is a Systems Support Analyst whose role is to implement, maintain, and provide user support and frontline system administration technical support to Trust clinical systems.

The post holder will report directly to a Systems Manager and work in close association with the Senior Systems Support Analysts.

The post holder will ensure that users receive the best possible service in terms of data quality, system availability, technical and operational support

Job description Job responsibilities

The post holder is a Systems Support Analyst whose role is to implement, maintain, and provide user support and frontline system administration technical support to Trust clinical systems.

The post holder will report directly to a Systems Manager and work in close association with the Senior Systems Support Analysts.

The post holder will ensure that users receive the best possible service in terms of data quality, system availability, technical and operational support

Person Specification

Specials Skills & Knowledge Essential

• Demonstrable skills in Structured Query Language(s) SQL
• Demonstrable skills in the use of software and software development tools.
• A sound working knowledge and understanding of computer based systems.
• Knowledge of data analysis techniques and tools.
• Able to deal with complex queries in relation to systems and data.
• Ability to analyse data from different sources and correlate discrepancies and outputs.
• An ability to plan and organise workload to meet objectives and deadlines.
• Ability to communicate highly complex, sensitive, contentious information where there may be barriers to overcome.

Desirable

• Understanding of the application of modern IT solutions.
• Understanding of clinical processes

Special Requirements Essential

• Able to travel across Trust sites to meet the requirements of the post.

Qualifications Essential

• Higher Diploma in computer science or related discipline.
• A minimum of 2 years experience in a technical environment with evidence of professional development.
• Experience of maintaining and supporting computer systems.
• Use of Microsoft Office Suite.

Desirable

• ITIL Foundation Certificate in IT Service Management.

Experience Essential

• Substantial experience in a technical role.
• Proven experience in the development of computer-based solutions.
• Systems development environments.
• Database environments.
• Experience with computer systems and software to allow configuration changes to be managed through thorough controlled procedures and testing.
• Customer Service Experience or experience in a customer facing role delivering resolutions to customer issues

Desirable

• Experience of healthcare environments.
• Systems development environments

Person Specification Specials Skills & Knowledge Essential

• Demonstrable skills in Structured Query Language(s) SQL
• Demonstrable skills in the use of software and software development tools.
• A sound working knowledge and understanding of computer based systems.
• Knowledge of data analysis techniques and tools.
• Able to deal with complex queries in relation to systems and data.
• Ability to analyse data from different sources and correlate discrepancies and outputs.
• An ability to plan and organise workload to meet objectives and deadlines.
• Ability to communicate highly complex, sensitive, contentious information where there may be barriers to overcome.

Desirable

• Understanding of the application of modern IT solutions.
• Understanding of clinical processes

Special Requirements Essential

• Able to travel across Trust sites to meet the requirements of the post.

Qualifications Essential

• Higher Diploma in computer science or related discipline.
• A minimum of 2 years experience in a technical environment with evidence of professional development.
• Experience of maintaining and supporting computer systems.
• Use of Microsoft Office Suite.

Desirable

• ITIL Foundation Certificate in IT Service Management.

Experience Essential

• Substantial experience in a technical role.
• Proven experience in the development of computer-based solutions.
• Systems development environments.
• Database environments.
• Experience with computer systems and software to allow configuration changes to be managed through thorough controlled procedures and testing.
• Customer Service Experience or experience in a customer facing role delivering resolutions to customer issues

Desirable

• Experience of healthcare environments.
• Systems development environments

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

County Durham & Darlington NHS Foundation Trust

Address

Centre for Health

Whitehouse Business Park

Peterlee

SR8 2RU

United Kingdom

Employer's website

https://www.cddft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

County Durham & Darlington NHS Foundation Trust

Address

Centre for Health

Whitehouse Business Park

Peterlee

SR8 2RU

United Kingdom

Employer's website

https://www.cddft.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Systems Support Manager

O'Brain Mwanjoka

[email protected]

01915692921

Details

Date posted

26 October 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£28,392 to £31,157 a year per annum/pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

C9439-2627-RP-1318-1

Job locations

Centre for Health

Whitehouse Business Park

Peterlee

SR8 2RU

United Kingdom

Job overview

Are you a proactive and technically savvy individual looking to contribute to the smooth operation of Clinical IT systems? If so, Health Informatics at County Durham and Darlington NHS Foundation Trust may have the perfect role for you! We are seeking a dedicated Systems Support Analyst (Clinical Applications) to join our ever-evolving Systems team.

Main duties

The successful candidate will meet the criteria published within the Job Description and Personal Specification and ideally have demonstrable experience within a systems support environment with a drive for continued professional development. They will be customer focused, pro-active, possess strong communication skills, confident, with solid IT skills and a strong work ethic. They will have the opportunity to work with a diverse team, committed to working together in supporting our clinical services.