{"id":3280872,"url":"https://alion.io/job/equality-diversity-inc-systems-support-analyst","title":"Systems Support Analyst","company":{"id":2208581,"name":"Equality, Diversity & Inc","domain":"cddft.nhs.uk","url":"https://alion.io/company/cddft","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Peterlee, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":28392,"max":31157,"currency":"GBP","period":"year","gross":null,"usd_annual":41616},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false},{"name":".NET","optional":true},{"name":"C#","optional":true},{"name":"ITIL","optional":true},{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-10-26T12:11:45Z","employer_posted_date":null,"last_verified_at":"2026-10-26T12:11:45Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"The post holder is a Systems Support Analyst whose role is\r\nto implement, maintain, and provide user support and frontline system\r\nadministration technical support to Trust clinical systems.\nThe post holder will report directly to a Systems Manager\r\nand work in close association with the Senior Systems Support Analysts.\n\nThe post holder will ensure that users receive\r\nthe best possible service in terms of data quality, system availability,\r\ntechnical and operational support\n\n Job description\n\n Job responsibilities\n The post holder is a Systems Support Analyst whose role is\r\nto implement, maintain, and provide user support and frontline system\r\nadministration technical support to Trust clinical systems.\nThe post holder will report directly to a Systems Manager\r\nand work in close association with the Senior Systems Support Analysts.\n\nThe post holder will ensure that users receive\r\nthe best possible service in terms of data quality, system availability,\r\ntechnical and operational support\n\n Person Specification\n\n Specials Skills & Knowledge\n\n Essential\n\n Demonstrable skills in Structured Query Language(s) SQL\n\n Demonstrable skills in the use of software and software development tools.\n\n A sound working knowledge and understanding of computer based systems.\n\n Knowledge of data analysis techniques and tools.\n\n Able to deal with complex queries in relation to systems and data.\n\n Ability to analyse data from different sources and correlate discrepancies and outputs.\n\n An ability to plan and organise workload to meet objectives and deadlines.\n\n Ability to communicate highly complex, sensitive, contentious information where there may be barriers to overcome.\n\n Desirable\n\n Understanding of the application of modern IT solutions. \n\n Understanding of clinical processes\n\n Special Requirements\n\n Essential\n\n Able to travel across Trust sites to meet the requirements of the post.\n\n Qualifications\n\n Essential\n\n Higher Diploma in computer science or related discipline.\n\n A minimum of 2 years experience in a technical environment with evidence of professional development.\n\n Experience of maintaining and supporting computer systems.\n\n Use of Microsoft Office Suite.\n\n Desirable\n\n ITIL Foundation Certificate in IT Service Management.\n\n Experience\n\n Essential\n\n Substantial experience in a technical role.\n\n Proven experience in the development of computer-based solutions.\n\n Systems development environments.\n\n Database environments.\n\n Experience with computer systems and software to allow configuration changes to be managed through thorough controlled procedures and testing.\n\n Customer Service Experience or experience in a customer facing role delivering resolutions to customer issues\n\n Desirable\n\n Experience of healthcare environments.\n\n Systems development environments\n\n Person Specification\n\n Specials Skills & Knowledge\n\n Essential\n\n Demonstrable skills in Structured Query Language(s) SQL\n\n Demonstrable skills in the use of software and software development tools.\n\n A sound working knowledge and understanding of computer based systems.\n\n Knowledge of data analysis techniques and tools.\n\n Able to deal with complex queries in relation to systems and data.\n\n Ability to analyse data from different sources and correlate discrepancies and outputs.\n\n An ability to plan and organise workload to meet objectives and deadlines.\n\n Ability to communicate highly complex, sensitive, contentious information where there may be barriers to overcome.\n\n Desirable\n\n Understanding of the application of modern IT solutions. \n\n Understanding of clinical processes\n\n Special Requirements\n\n Essential\n\n Able to travel across Trust sites to meet the requirements of the post.\n\n Qualifications\n\n Essential\n\n Higher Diploma in computer science or related discipline.\n\n A minimum of 2 years experience in a technical environment with evidence of professional development.\n\n Experience of maintaining and supporting computer systems.\n\n Use of Microsoft Office Suite.\n\n Desirable\n\n ITIL Foundation Certificate in IT Service Management.\n\n Experience\n\n Essential\n\n Substantial experience in a technical role.\n\n Proven experience in the development of computer-based solutions.\n\n Systems development environments.\n\n Database environments.\n\n Experience with computer systems and software to allow configuration changes to be managed through thorough controlled procedures and testing.\n\n Customer Service Experience or experience in a customer facing role delivering resolutions to customer issues\n\n Desirable\n\n Experience of healthcare environments.\n\n Systems development environments\n\n Disclosure and Barring Service Check\n This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.\n\n Employer details\n\n Employer name\n County Durham & Darlington NHS Foundation Trust\n\n Address\n\n Centre for Health\n\n Whitehouse Business Park\n\n Peterlee\n\n SR8 2RU\n\n United Kingdom\n\n Employer's website\n\n https://www.cddft.nhs.uk/ (Opens in a new tab)\n\n Employer details\n\n Employer name\n County Durham & Darlington NHS Foundation Trust\n\n Address\n\n Centre for Health\n\n Whitehouse Business Park\n\n Peterlee\n\n SR8 2RU\n\n United Kingdom\n\n Employer's website\n\n https://www.cddft.nhs.uk/ (Opens in a new tab)\n\n Employer contact details\n\n For questions about the job, contact:\n\n Systems Support Manager\n\n O'Brain Mwanjoka\n\n \n\n 01915692921\n\n Details\n\n Date posted\n 26 October 2026\n\n Pay scheme\n Agenda for change\n\n Band\n\n Band 4\n\n Salary\n\n £28,392 to £31,157 a year\n\n per annum/pro rata\n\n Contract\n Permanent\n\n Working pattern\n\n Full-time\n\n Reference number\n\n C9439-2627-RP-1318-1\n\n Job locations\n\n Centre for Health\n\n Whitehouse Business Park\n\n Peterlee\n\n SR8 2RU\n\n United Kingdom\n\n Job overview\nAre you a proactive and technically savvy individual looking\r\nto contribute to the smooth operation of Clinical IT systems? If so, Health\r\nInformatics at County Durham and Darlington NHS Foundation Trust may have the\r\nperfect role for you! We are seeking a\r\ndedicated Systems Support Analyst (Clinical Applications) to join our ever-evolving\r\nSystems team.Main duties\nThe\r\nsuccessful candidate will meet the criteria published within the Job\r\nDescription and Personal Specification and ideally have demonstrable experience\r\nwithin a systems support environment with a drive for continued professional\r\ndevelopment. They will be customer focused, pro-active, possess strong\r\ncommunication skills, confident, with solid IT skills and a strong work ethic.\r\nThey will have the opportunity to work with a diverse team, committed to\r\nworking together in supporting our clinical services.","description_format":"text","description_chars":6790,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Higher Education","Hospitals & Health Systems"],"lifecycle":[{"event":"open","at":"2026-10-26T16:25:30Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":23,"reasons":["seen:0","win:early"],"computed_at":"2026-10-27T05:46:45Z"},"pay":{"stated_usd_annual":41616,"is_top_pay":false},"html_url":"https://alion.io/job/equality-diversity-inc-systems-support-analyst","json_url":"https://alion.io/job/equality-diversity-inc-systems-support-analyst.json","meta":{"generated_at":"2026-10-28T05:42:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7447,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2208581},"rest":"https://alion.io/mcp/rest/get_company?id=2208581"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fequality-diversity-inc-systems-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fequality-diversity-inc-systems-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fequality-diversity-inc-systems-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/equality-diversity-inc-systems-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fequality-diversity-inc-systems-support-analyst"}]}