{"id":1531121,"url":"https://alion.io/job/equals-money-workplace-it-support-analyst","title":"Workplace IT Support Analyst","company":{"id":14555,"name":"Equals","domain":"equals.com","url":"https://alion.io/company/equals","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"A","score":100,"open_postings":14,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":52,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":74000,"period":"year","method":"role_country_seniority_unknown","sample_n":112},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"DHCP","optional":true},{"name":"DNS","optional":true},{"name":"ITIL","optional":true},{"name":"Jira","optional":true},{"name":"Service Desk","optional":true},{"name":"Slack","optional":true},{"name":"TCP/IP","optional":true},{"name":"VPN","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-09-30T16:19:45Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-18T04:16:12Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":16},"description":"About Equals\nEquals is the next-generation global money movement platform built for exceptional businesses operating across borders. We bring international payments, embedded finance, and more together into a single connection that simplifies operations and strengthens financial control. With deep expertise and integrated infrastructure, Equals turns financial complexity into reliable solutions.\nWith our headquarters in London and teams around the UK and Europe, you will join a very close-knit, talented and supportive team from various backgrounds who believe that bringing different perspectives together helps us understand our customers' needs. United, by one thing, making money management straightforward and cost-effective for our customers.\nAbout the role\nThe Workplace IT Support - 1st Line is responsible for providing first-level technical support to end users, ensuring issues and service requests are logged, triaged, and resolved efficiently. The role acts as the primary point of contact for IT-related issues and plays a critical role in maintaining business continuity and user satisfaction.\nAbout you\nWe believe that certain skills are essential to be successful in this role and these are detailed below. You may not have all the other skills we have outlined as desirable; we understand that and will still welcome your application. We will carry out individual interviews for shortlisted candidates and assess who is best suited for the role after we have discussed everything with you.\nResponsibilities\nUser Support & Ticket Management\nServe as the first point of contact for IT support via Slack and ticketing system\nLog, categorise, prioritise, escalate, and resolve IT issues and service requests in line with SLAs\nProvide first-time fixes where possible and escalate unresolved issues to 2nd/3rd line support\nCommunicate clearly with users regarding issue status and resolution times\nTechnical Support\nTroubleshoot hardware, software, and network issues (desktops, laptops, printers, peripherals)\n\nSupport Microsoft Windows and/or macOS operating systems\n\nAssist with Microsoft 365 applications \n\nPerform basic user account administration\n\nSupport VPN, remote access, and basic connectivity issues\n\nOnboarding & Asset Management\nSet up IT equipment for new starters (laptops, peripherals, access rights)\n\nCollect leavers equipment promptly \n\nMaintain accurate asset records and user documentation\n\nFollow IT security and access control procedures and keep documentation up to date\n\nDocumentation & Continuous Improvement\nCreate and update knowledge base articles and support documentation\n\nIdentify recurring issues and suggest improvements to systems or processes\n\nAdhere to ITIL-aligned service management practices\n\nEssential Skills\nPrevious experience in a 1st Line IT Support or Service Desk role (or strong equivalent experience)\n\nStrong customer service and communication skills\n\nBasic understanding of networking concepts (DNS, DHCP, TCP/IP)\n\nExperience with ticketing systems (e.g. Jira)\n\nDesirable Skills\nExperience in an ITIL-based service environment\n\nExposure to cloud platforms (Microsoft Azure / AWS)\n\nKnowledge of endpoint management tools (Intune / Jamf)\n\nRelevant certifications (CompTIA A+, ITIL Foundation, Microsoft Fundamentals)\n\nWorking Conditions\nThis is a full-time, office-based role (Monday to Friday), covering business hours with occasional out-of-hours or on-call support where needed.\n\nDiversity & inclusion\nEquals is committed to building a workplace where everyone can be themselves. We actively welcome different perspectives, backgrounds and experiences, and we'll work with you to understand what you need to do your best work. We're an equal opportunities employer and proud of it.\nWe offer hybrid working across our teams, balancing time in the office - for collaboration, events and the relationships that make work rewarding - with the flexibility to work remotely where roles allow.","description_format":"text","description_chars":3954,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-30T16:19:45Z"},{"event":"close","at":"2026-10-05T13:53:14Z"},{"event":"reopen","at":"2026-10-14T12:24:39Z"}],"visa":[],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.809,"p_room":1,"age_days":16,"expected_fill_days":52,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/equals-money-workplace-it-support-analyst","json_url":"https://alion.io/job/equals-money-workplace-it-support-analyst.json","meta":{"generated_at":"2026-10-18T04:16:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6442,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":14555},"rest":"https://alion.io/mcp/rest/get_company?id=14555"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fequals-money-workplace-it-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fequals-money-workplace-it-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fequals-money-workplace-it-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/equals-money-workplace-it-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fequals-money-workplace-it-support-analyst"}]}