{"id":4017642,"url":"https://alion.io/job/equals-strategic-onboarding-manager","title":"Strategic Onboarding Manager","company":{"id":14555,"name":"Equals","domain":"equals.com","url":"https://alion.io/company/equals","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"A","score":94,"open_postings":9,"ghost_share":0,"stale_share":0.222,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-10T13:36:50Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T13:36:50Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About the role\nAs a Strategic Onboarding Manager at Equals, you will play a pivotal role in assessing high-risk and complex customer relationships, ensuring they align with the firm’s risk appetite and regulatory requirements. This role is onboarding-focused, meaning you will be directly involvedwith onboarding a wide range of different customers operating primarily in the financial services sectors.\nYou will be responsible for conducting high-level risk pre-assessments, enhanced due diligence and customer meetings & visits on prospective customers, and making decisions on whether to approve their applications.\nThis role requires a strong risk mindset, deep regulatory knowledge, and the ability to influence decision-making at all levels of the business.\nAbout you\nWe believe that certain skills are essential in order to be successful in this role and these are detailed below. You may not have all the other skills we have outlined as desirable; we\nunderstand that and will still welcome your application. We will carry out individual interviews for shortlisted candidates and assess who is best suited for the role after we have discussed everything with you.\nResponsibilities\nConducting Enhanced Due Diligence on a wide range of different financial institution\ncustomers’ applications, both UK-based and overseas. This will include verifying the\ncustomer has sufficient AML controls, through documentation, desktop reviews and on-\nsite visits.\nConducting high-level risk pre-assessments of prospective customers that fall outside\nEquals’ standard risk appetite criteria, ensuring accurate risk evaluation before\nonboarding.\nConducting suitability assessments with prospective customers, to ensure they are\nbeing onboarded under an appropriate model - this includes Whitelabel, EMD Agent\nand BIN Sponsorship models.\nPresent risk-based assessments to the Head of Strategic Onboarding and the Group\nHead of Onboarding, providing clear and well-documented recommendations on the\nviability of new customer relationships.\nAttend customer meetings and site visits for both existing and prospective clients, to\nverify business substance, operational legitimacy, and AML controls/processes\nSupport the wider Onboarding teams throughout the customer onboarding journey,\noffering advisory support.\nProvide guidance to commercial teams on how to appropriately support complex clients\nand businesses operating within higher-risk sectors and jurisdictions.\nWork closely with Sales, Account Management, and first-line teams, advising on new\nbusiness opportunities, ensuring alignment with Equals’ risk appetite, and declining\nunsupportable cases.\nAttend industry expos and networking events alongside Sales teams, providing risk-\nbased insights on new client relationships and business opportunities\nMentoring and supporting the development of more junior colleagues within the\nOnboarding teams.\nContributing to the development and enhancement of internal Enhanced Due Diligence\nguidance documents, questionnaires and acceptance criteria manuals.\nDeputising for the Head of Strategic Onboarding when required.\nEssential Skills\nStrong risk assessment and analytical skills, with the ability to evaluate complex client\nstructures, financial models, and risk profiles.\nIn-depth knowledge of KYC, AML, EDD, and regulatory requirements, particularly\nrelating to high-risk sectors, jurisdictions, and complex business models.\nExperience in complex client onboarding, including financial institutions.\nAbility to interpret financial crime risks and effectively communicate these risks to\nstakeholders.\nStrong communication and presentation skills, with the ability to present risk-based\ndecisions to stakeholders.\nConfidence in leading client meetings and site visits, and attending industry expos.\nStrong decision-making abilities, particularly in making risk-based decisions.\nCollaborative approach to working with cross-functional teams, including Compliance,\nFinancial Crime, and Account Management.\nHigh level of accuracy in documentation, audit trails, and reporting, ensuring\ntransparency and accountability in risk decision-making.\nPreferred Qualifications:\n3+ years of experience in onboarding within the Payments industry, including financial\ninstitutions\nExperience of onboarding or overseeing EMD Agent and BIN Sponsorship customers\nCertification in AML/KYC (e.g., ICA, ACAMS) is highly desirable\nExperience with onboarding and compliance management systems\nExperience of onboarding customers operating within the cryptocurrency sector.","description_format":"text","description_chars":4539,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Spreadsheets & Reporting Automation"],"lifecycle":[{"event":"open","at":"2026-11-10T13:36:50Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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