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Customer Service Representative

Equifax • English: B2 • Cybersecurity • Data & Analytics • High School Diploma • 1 year ago
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Location
In office (Heredia)
Employment
Full-Time

Confirmed on the employer's own hiring board on Oct 24, 2026. First seen by Alion on Sep 3, 2025. Equifax scores B on the Alion truth index.

Overview
Company
Impact
Profile match

Equifax

At Equifax (NYSE: EFX), we believe knowledge drives progress. As a global data, analytics, and technology company, we play an essential role in the global economy by helping financial institutions, companies, employers, and government agencies make critical decisions with greater confidence. Our unique blend of differentiated data, analytics, and cloud technology drives insights to power decisions to move people forward.
equifax.com • Heredia • Atlanta • Saint Louis • Alpharetta • Thiruvananthapuram • Cybersecurity • Professional Services • Data & Analytics • Financial Services • Artificial Intelligence • Credit Bureaus & Rating Agencies • 51-200 employees
Tech stack of Equifax

What you’ll do

  • Customer Contact: Answer customer calls and video chats to help them understand product features and services.
  • Hands-On Help: Guide customers through setting up and using their products after a purchase.
  • Solving Problems: Find and fix customer issues, and get help from other teams when problems are complex.
  • Accurate Records: Keep detailed notes on all customer conversations for documentation.
  • Teamwork: Work with colleagues and other teams, including mentoring junior staff, to ensure a great customer experience.

What experience you need

  • High school diploma.
  • English proficiency B2.
  • A minimum of 6 months customer service experience.
  • Excellent communication skills.

What could set you apart

  • Basic Knowledge of G-suite programs (Sheets, Docs, Slides, etc.)
  • Able to work independently and as part of a team.
  • Ability to multitask and prioritize effectively in a fast-paced environment.

Primary Location:

CRI-Heredia

Function:

Function - Customer Service

Schedule:

Full time
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