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Document requests, incidents and user queries, and monitor solution processes.Provide basic training and operational services to endusers. Also configuration, operation, and maintenance of End User Technology hardware, OS and software.\nIn-Person TechBar & Walk-up Support: Managing live interactions at the physical TechBar, resolving hardware, software, and operational issues directly for local employees, keep documentation of the cases.\nAV & Conference Room Maintenance: Provide Level 2 troubleshooting for conference room setups, audio/visual gear, and meeting room technology to maintain site connectivity.\nAsset Lifecycle & Vendor Coordination: Handle provisioning and delivery of laptops, mobile devices, and accessories within SLAs, while acting as the local point of contact for external hardware/software vendor partners.\nWhat will you do\nContribute with Technical Support to walk up customers at a TechBar.\nLevel 2 support of conference room technology (Audio/Visual kits).\nDeliver new new equipment (laptops & accessories) within agreed service levels.\nProactively identify and complete projects that add value to the department and/or our customers.\nPoint of contact for 3rd party Technology and Facilities vendor/partners (HP, Dell, Xerox, etc)\nWhat experience you need\nAssociate's degree in a relevant field or equivalent experience.\n0-6 months of experience analyzing, troubleshooting , and resolving hardware/software, Audio/Visual systems issues and site wide incidents. \nEnglish Proficiency ( Minimum B2 level written and spoken).\nWhat could set you apart\nAbility to collaborate with team members and other departments.\nAbility to Identify common technical issues and take appropriate technical actions to solve tasks.\nAbility to identify and resolve advanced site wide incidents.\nPrimary Location:\nCRI-SabanaCRI-HerediaFunction:\nFunction - 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