{"id":3208249,"url":"https://alion.io/job/equifax-ops-technical-director","title":"OPS Technical Director","company":{"id":4816,"name":"Equifax","domain":"equifax.com","url":"https://alion.io/company/equifax","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":50,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Heredia, Costa Rica"],"countries":["CR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":56000,"max_usd":125000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":4188},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-19T00:00:00Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-24T23:06:49Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"TheDirector of Integrations& Solutionsdrives the strategic execution, operational scaling, and quality assurance of our client onboarding and data systems ecosystem. Leading a high-performing team of Implementation Managers (who direct frontline specialists), this role bridges tactical delivery with executive strategy. You will oversee client lifecycle frameworks, establish global service standards, and partner cross-functionally to ensure seamless service activation and long-term data integrity.\nWhat You'll Do\nLeadership & People Development:Direct, coach, and mentor a team of frontline Implementation Managers, fostering leadership capability, team engagement, and career progression across the organization.\n\nOperational Strategy & Scaling:Build, standardize, and scale end-to-end client activation frameworks to ensure high-quality, predictable, and efficient onboarding experiences.\n\nSLA & Governance Management:Establish and oversee department-wide SLAs, KPIs, and operational metrics (e.g., Time-to-Implement, Activation Speed, CSAT, Data Quality metrics) to ensure continuous performance excellence.\n\nData Quality & Continuous Improvement:Drive long-term data reliability and usability initiatives, analyzing macro-level support and integration trends to advocate for system enhancements and preventative strategies.\n\nResource Planning & Capacity Management:Oversee resource allocation, capacity modeling, and team structure across multiple pods/time zones to support revenue targets and business growth.\n\nWhat Experience You Need\nEducation:Bachelor’s degree in a relevant field.\n\nLeadership Experience:8+ years of experience in technical onboarding, client integrations, or account management, including 2+ years specifically managing people managersor leading multi-tiered teams.\n\nOperational Track Record:Proven success in scaling implementation or customer-facing operations, establishing SLAs/KPIs, and optimizing complex workflows.\n\nAnalytical & Problem-Solving Mastery:Strong strategic thinking with the ability to interpret operational data, spot macro trends, and translate insights into process improvements.\n\nSenior Stakeholder Management:Demonstrated ability to influence, communicate, and collaborate effectively with executive leaders and key business partners.\n\nWhat Could Set You Apart\nMatrixed & Multi-Site Leadership:Track record of managing geographically dispersed teams across multiple U.S. and global time zones.\n\nExecutive Presentation Skills:Exceptional ability to synthesize complex operational metrics into executive-ready dashboards, project plans, and strategic proposals.\n\nChange Management Expertise:Experience leading teams through rapid growth, organizational shifts, or technical modernizations.\n\nDeep Data Management Aptitude:Solid understanding of data architecture, API integrations, and enterprise software ecosystems.\n\nPrimary Location:\nCRI-HerediaFunction:\nFunction - 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