{"id":3479524,"url":"https://alion.io/job/equifax-product-support-engineer","title":"Product Support Engineer","company":{"id":4816,"name":"Equifax","domain":"equifax.com","url":"https://alion.io/company/equifax","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":14,"ghost_share":0,"stale_share":0.929,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Airflow","optional":false},{"name":"GCP","optional":false},{"name":"Google BigQuery","optional":false},{"name":"Java","optional":false},{"name":"Python","optional":false}],"status":"live","first_seen_at":"2026-10-29T19:47:11Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-31T05:12:36Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.\nSynopsis of the role:\nReady to work on the front lines of data delivery, leveraging the power of Google Cloud? If you're a detail-oriented problem-solver who enjoys working with sophisticated technology and contributing to a mission-critical platform, this role is for you!\nAs a Product Support Analyst within the Technical Fulfillment team, you’ll configure, operate and monitor our high-volume batch data delivery platform built on Google Cloud. You will play a key role in processing and enriching financial data for our clients, ensuring seamless and precise execution with a strong focus on quality and reliability gaining invaluable experience in a dynamic and evolving technological landscape. \nWhat you’ll do:\nPlatform Configuration and Operation:\nConfigure and execute data processing workflows on our batch delivery platform according to established procedures and client specifications.\n\nDeploy and manage complex data pipelines orchestrated via Apache Airflow.\n\nLeverage and extend Standard Airflow DAG Templates to ensure deployment consistency and rapid iteration across environments.\n\nMonitor the execution of data processing jobs, identifying and addressing any issues to ensure timely and accurate delivery.\n\nPerform data quality checks and validation to ensure the integrity and accuracy of processed information.\n\nDiagnose and resolve complex configuration, scheduling, and dependency issues within the GCP platform and its associated infrastructure.\n\nAdhere to established security protocols and maintain the highest standards of data security and privacy in all configuration activities.\n\nFollow SDLC (Software Development Life Cycle) guidelines for any configuration deployments or changes.\n\nMaintain accurate records of configurations, processes, and any issues encountered.\n\nStay up-to-date with platform updates, new features, and relevant technical information.\n\nContribute to the identification of opportunities for process improvement and automation within the configuration workflows.\n\nAssist in the creation and maintenance of our configuration documentation and knowledge base articles.\n\nClient Focus:\nUnderstand the importance of accurate and timely data delivery for our clients.\n\nSupport the team in addressing client inquiries and resolving fulfillment-related issues.\n\nTake ownership of precise, high-stakes data configurations that directly impact client trust and business outcomes.\n\nCollaborate with cross-functional partners (including Engineering and Data Operations) to resolve issues and improve delivery processes.\n\nWhat experience you need:\nBachelor's degree in computer science, information technology or equivalent.\n\nStrong analytical, detail-oriented, and proactive approach to problem solving.\n\nFamiliarity with data processing concepts and batch delivery systems.\n\nExperience working with configuration files (e.g., YAML).\n\nUnderstanding of cloud computing concepts, ideally with some exposure to GCP.\n\nFamiliarity with different file encoding formats.\n\nExperience with API tools for testing and understanding data interfaces.\n\nBasic scripting skills (e.g., shell scripting) are an asset.\n\nWhat could set you apart:\nAbility to verify issues by testing in higher environments, be on-call support for Production Incidents as needed.\n\nExperience with GCP services such as Dataflow, Composer, Cloud Storage, or BigQuery.\n\nFamiliarity with monitoring and logging tools within a cloud environment (e.g., Google Cloud Logging and Monitoring)\n\nProficiency in scripting (Python) or object-oriented programming languages (Java).\n\nIf you're eager to dive into the Google Cloud and the world of data delivery, apply now to join our innovative team!\nWe offer a hybrid work setting, comprehensive compensation and healthcare packages, attractive paid time off, and organizational growth potential through our online learning platform with guided career tracks.\nAre you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!\nPrimary Location:\nIND-Pune-Equifax Analytics-PECFunction:\nFunction - Tech Dev and Client ServicesSchedule:\nFull time","description_format":"text","description_chars":4379,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Fraud Detection","Data Providers & Datasets","Credit Bureaus & Rating Agencies"],"lifecycle":[{"event":"open","at":"2026-10-29T19:47:11Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":35,"reasons":["seen:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/equifax-product-support-engineer","json_url":"https://alion.io/job/equifax-product-support-engineer.json","meta":{"generated_at":"2026-10-31T05:45:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8309,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4816},"rest":"https://alion.io/mcp/rest/get_company?id=4816"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fequifax-product-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fequifax-product-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fequifax-product-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/equifax-product-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fequifax-product-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3479524}},{"tool":"search_jobs","arguments":{"company":"equifax.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3479524},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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