{"id":4027398,"url":"https://alion.io/job/equifax-technical-onboarding-specialist","title":"Technical Onboarding Specialist","company":{"id":4816,"name":"Equifax","domain":"equifax.com","url":"https://alion.io/company/equifax","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":18,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Heredia, Costa Rica"],"countries":["CR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Python","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-11-10T17:27:00Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-11T05:08:34Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"The Technical Onboarding Specialist uses product knowledge, project management principles, and client relationship skills to lead clients through successful onboarding, system enhancements, and data correction. They will provide consultative guidance throughout the implementation lifecycle from contract signature through go-live hypercare.\nWhat You’ll Do:\nManages the technical implementation and quality of data\nEmploys project management principles for an efficient activation of service(s)\nFosters client relationships throughout the project lifecycle, providing strategic direction and guidance to the client on configuration options\nDemonstrates the value of service(s) through instructional presentations and proactively recommends enhancements or new services based upon client input\nResearches and identifies service/product issues reported through the client or found through Implementation of new file and work with client to create a resolution\nCoordinates, tests, and executes the transfer of new data feeds or data corrections with clients to ensure that continuity and level of service(s) are maintained and/or enhanced\nHolds the overall responsibility for the success of a client’s enablement project while operating in a cohesive, cross-functional team environment\nPartners with the Operations, Product Management, Sales, and Technology teams for technical matters from advancement of technical proficiencies to problem resolution of any client issue\nWhat you need to be eligible:\nBachelor's Degree or 4 years of equivalent business experience in an implementations/client-facing role.\nB2 English proficiency with excellent verbal and written communication/presentation skills.\n1-2 years of prior business or educational experience working with HTML, XML and web-services.\n1-2 years of prior business or educational experience with employee self-service or SaaS web-based applications.\n1-2 years of prior experience or educational experience in Python, APIs and SQL.\nWhat Could Set You Apart:\nFile Management & Data Transfer: Strong proficiency in handling diverse file formats and successfully executing complex, highly accurate data transfers.\nProject Management & Prioritization: Proven track record of managing competing deadlines, delegating tasks effectively, and delivering projects on time.\nAdaptability & Problem-Solving: Quick learner who thrives in fast-paced environments, resolving issues and making decisions with minimal supervision.\nCross-Functional Team Coordination: Skilled at aligning multidisciplinary teams to solve complex operational challenges within designated timeframes.\nTechnical Communication & Client Strategy: Ability to simplify complex technical concepts and build strong, strategic client relationships throughout the project lifecycle.\nPrimary Location:\nCRI-HerediaFunction:\nFunction - 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