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This role encompasses initial service activation and proactive data quality management, including monitoring, issue resolution, and continuous improvement to guarantee data reliability and usability. The ideal candidate is a customer-centric leader with strong organizational and leadership skills, committed to a positive client experience and possessing a strong understanding of data management principles and a passion for data quality.\nWhat you'll do:\nLead and manage a team of specialists responsible for both the activation and ongoing support of clients.\nOversee the entire customer lifecycle from initial activation through ongoing support and issue resolution.\nDevelop and implement efficient activation processes to ensure a smooth and positive onboarding experience.\nProvide guidance and support to the team in resolving complex technical or account-related issues.\nEstablish and maintain service level agreements (SLAs) for both activation and support activities.\nMonitor key performance indicators (KPIs) related to activation speed, support response times, and customer satisfaction.\nIdentify and implement strategies to improve both the activation process and ongoing support efficiency and effectiveness.\nFoster a customer-first culture within the team, emphasizing proactive support and relationship building.\nAnalyze support trends and identify opportunities for preventative measures or product improvements.\nWhat experience you need:\nBachelor's degree in a relevant field.\n3+ years of experience in customer onboarding, technical support, account management, or a related field.\n1+ year of experience leading and managing a team of 5+ employees.\nAbility to address both technical and non-technical client needs.\nSoft skills: Strong problem-solving, analytical, communication, interpersonal, presentation, customer-focused, proactive, adaptable, and time-management skills.\nWhat could set you apart:\nExperience working under tight production deadlines.\nAbility to work effectively in a matrixed organization across multiple time zones.\nProven track record of collaborating with diverse business partners and program managers to drive project success.\nSoft skills: Strong written and oral communication, relationship-building, organizational, analytical, and executive presentation abilities. \nPrimary Location:\nCRI-SabanaFunction:\nFunction - 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