{"id":1620717,"url":"https://alion.io/job/equifax-trainee-customer-service-representative","title":"Trainee - Customer Service Representative","company":{"id":4816,"name":"Equifax","domain":"equifax.com","url":"https://alion.io/company/equifax","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":16500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":470},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SAS","optional":false}],"status":"live","first_seen_at":"2025-08-19T00:00:00Z","employer_posted_date":"2025-08-19","last_verified_at":"2026-10-08T01:10:56Z","board_verified":true,"closed_at":null,"days_open":415,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":414},"description":"Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.\nSynopsis of the role Versatile customer service representative with proven experience delivering service standards to customer by handling customer issues on value added services.\nWhat you’ll do\nHandle customer issues on value added services.\nAnalyze and process request from members. \nMaintain positive and cooperative working relationships with all.\nCollaborate with the team to achieve common goals.\nCommunicate with internal and external customers to resolve issues, questions and concerns swiftly.\nKeep up-grading his/her skills as per the requirement and should be ready to shoulder new/additional responsibilities assigned to them.\nComfortable with a rapidly changing environment.\nIndependently identify troubleshoot customer grievance and then escalate complex problems according to defined escalation procedures\nOpenness to work flexible hours and 6 days a week (may include weekends and/or holidays)\n What experience you need\nPreferred Knowledge about SAS (Statistical Analysis System)\nMinimum qualification - Graduate in any discipline\n0 to 2 years of work experience of Process Executive\nExcellent communication skills and strong command over the English language.\nExcellent Customer Service Skills.\nWilling to work in a shift-based work schedule.\nExcellent Analytical ability, Logical approach towards problem solving\nData processing and analysis\nGood excel and database knowledge\nWhat could set you apart\nSound knowledge of excel \nShould have good knowledge of Data Analysis\nWe offer a hybrid work setting, comprehensive compensation and healthcare packages, attractive paid time off, and organizational growth potential through our online learning platform with guided career tracks.\nAre you ready to power your possible? 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