{"id":2168473,"url":"https://alion.io/job/equiniti-complaint-handler","title":"Complaint Handler","company":{"id":1770527,"name":"Equiniti","domain":"equiniti.com","url":"https://alion.io/company/equiniti","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":9,"ghost_share":0,"stale_share":0.889,"repost_share":0,"time_to_fill_p50_days":7,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-09T10:56:26Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-10T21:28:34Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Management Level\nHRole Summary\nTo provide timely and accurate complaint responses and Internal Dispute Resolution (IDR). Resolve a variety of high-level complex complaints from Members, Representatives, Actuaries, Trustees, Financial Conduct Authority (FCA), Financial Ombudsman Service (FOS) and The Pensions Ombudsman (TPO).\nCore Duties/Responsibilities\nThe successful candidate will be responsible for the following:\nWorking collaboratively and in partnership with stakeholders using their knowledge and understanding of complaints handling, pensions and related issues.\nEstablishing effective working relationships with key personnel.\nMay act as a Lead.\nCoordinating and facilitating the work of others.\nContribute towards the quality and compliance process, through the checking of casework where appropriate.\nIdentifying key issues and patterns from data\nCompletion of targeted work and to the required level of accuracy.\nWorking well within teams and supporting colleagues.\nProfessional communication in both written and oral forms.\nIdentify own training needs.\nSkills, Capabilities and Attributes\nThe successful candidate will demonstrate the following experience, skills and behaviors:\nEssential\nComplaint handling/IDR experience.\nNumerate, articulate, strong attention to detail, excellent grammatical skills and able to present complex information in plain English.\nAble to persuade and influence others to achieve agreed objectives.\nExperience of dealing with stakeholder groups/external organizations.\nAnalytical thinker with an enquiring mind.\nAdvanced and specialized expertise developed through job related training and work experience\nDesirable\nPensions experience.\nA good working knowledge of pensions administration software.\nWe are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment issubject to satisfactory pre-employment screening checks.","description_format":"text","description_chars":2110,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Custody & Fund Administration"],"lifecycle":[{"event":"open","at":"2026-10-09T10:56:26Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":7,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/equiniti-complaint-handler","json_url":"https://alion.io/job/equiniti-complaint-handler.json","meta":{"generated_at":"2026-10-11T01:04:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1444,"day_limit":5000,"remaining_today":3556,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1770527},"rest":"https://alion.io/mcp/rest/get_company?id=1770527"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fequiniti-complaint-handler"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fequiniti-complaint-handler"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fequiniti-complaint-handler"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/equiniti-complaint-handler\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fequiniti-complaint-handler"}]}