{"id":1739213,"url":"https://alion.io/job/equiniti-customer-care-associate","title":"Customer Care Associate","company":{"id":1770527,"name":"Equiniti","domain":"equiniti.com","url":"https://alion.io/company/equiniti","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Milwaukee, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":40000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-02T00:00:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-12T17:51:32Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Management Level\nILocation: Onsite in either Milwaukee, WI or Mendota Heights, MN\nTemporary Assignment: 6-9 months, Full-time hours\nEQ, Next Starts Now\nWe are EQ, a fintech that connects the future of capital, communications, and governance, building trust and confidence in every market we serve. Our 5,000 employees support over 20 million shareholders and 12,000 leading organizations globally. EQ’s mission is to digitize every aspect of shareholder interaction, making investments more accessible, transparent and more engaging than ever before. \nWith the integration of Notified, EQ is the only global technology partner dedicated to both public relations and investor relations solutions.\nRole Summary\nThe Customer Care Associate is a vital member of our Customer Experience team, responsible for taking incoming phone inquiries and providing assistance to shareholders in a timely, efficient, and professional manner.\nCore Duties/Responsibilities\nThe successful candidate will be responsible for the following:\nPhone interactions 100% of time in role with shareowners, their representatives, and the investment community supporting activities against share positions\nInquires received range from simple to complex and pertain to assisting shareowners and other callers with account related service\nBaseline knowledge of the Financial Services industry would be helpful, but not necessary\nResponds to phone inquiries in a timely, efficient, and professional manner by providing resolution within established standards. \nCandidates must be comfortable using technology working in multiple systems at the same time\nPerforms research during and after calls as needed to resolve problems and inquiries\nMay act as a back-up for inquiries from higher revenue and contractual clients\nDocument call notes ensuring key data is accurately captured in system\nRepresentatives must maintain required performance metrics:Call quality\nProductivity\nAdherence to schedule\nRisk and Compliance requirements\n\nSkills, Capabilities and Attributes\nThe successful candidate will demonstrate the following experience, skills and behaviors:\nOne year of high-touch call center experience\nMust be flexible regarding both schedule and daily duties\nExcellent communication skills and phone etiquette\nOvertime hours may be required based on business needs with advance notice\nFast-paced environment requiring multi-tasking abilities and collaboration\nA desire and capacity to learn more about the world of financial services\nHigh School diploma or equivalent\nCompensation\n$20.00 hourly\nEqual Opportunity Statement\nWe are an equal opportunity employer and make employment decisions without regard to race, creed, religion, national origin, sex (including pregnancy, gender identity, and sexual orientation), parental status, marital status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, status with regard to public assistance, or any other characteristic protected under federal, state, or applicable local law.\nPlease note any offer of employment is subject to satisfactory pre-employment screening 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