{"id":1347784,"url":"https://alion.io/job/equiniti-customer-experince-executive","title":"Customer Experince Executive","company":{"id":1770527,"name":"Equiniti","domain":"equiniti.com","url":"https://alion.io/company/equiniti","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":10,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-24T00:00:00Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-11-01T01:00:21Z","board_verified":true,"closed_at":null,"days_open":69,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":69},"description":"Management Level\nHCustomer Experience Executive Answer inbound calls, emails from Shareholders and assist them with their queries within the agreed service standards.\nAnswer inbound calls from Shareholders and assist them to buy or sell shares within the agreed service standards.\nRespond to basic queries referring to senior colleagues where appropriate.\nContribute to the completion of the team’s workload.\nImprove own skills as knowledge within the operational team taking opportunities to identify area for improvement to processes and service.\nUndertake duties at a similar level as required.\nEnsure compliance with Equiniti’s procedures, standards and reporting requirements, together with all relevant regulatory and statutory requirements, where appropriate implementing actions to protect our business at all times.\nAlways to undertake the duties of this role in accordance with the requirements of the company’s Regulators.\nComplete work within the security arrangements of Equiniti. Any deliberate contravention of these procedures may lead to disciplinary procedure.\nEnsure that all work is undertaken within the quality system.\nEnsure that work and ethics comply with all security arrangements both physical and information.\nYour breaks will be scheduled and you are expected to comply with them, to ensure the process is always within Service Level Agreements.\nYou will be following the respective UK business holiday calendar.\nWe are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. 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