{"id":1508541,"url":"https://alion.io/job/equiniti-operations-manager","title":"Operations Manager","company":{"id":1770527,"name":"Equiniti","domain":"equiniti.com","url":"https://alion.io/company/equiniti","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":7,"computed_at":"2026-10-03T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-29T00:00:00Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-04T01:21:22Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Management Level\nFOperations Manager\nDepartment: Operations\nReports to: Senior Operations Manager\nRole\nAs a Operations Manager you would be leading team of team Leaders, utilising available resource across operations, meeting planned performance and agreed service standards within budget and ensuring customers are provided with a high quality cost efficient service.\nBusiness Function\nEQ India Operations team work closely with the EQ Group functions across UK and US to provide operations support to Shareholder Solutions, Pensions Solutions, Investment Services, Employee Benefit Solutions, KYC Operations, Customer Experience Centre, Reconciliations, and Innovation. This service is delivered from our offices in India based out of Chennai and Bangalore.\nCore Duties and Responsibilities\nDelivering services to the highest possible standard, addressing any risk issues to minimise operational losses\nEnsure that staff are appropriately trained, deployed, counselled and motivated so that their individual and collective performance meets the current and future needs of the business, actively coaching and developing all direct reports\nDemonstrates the ability to successfully lead and scale large customer care operations\nUnderstand customer needs and expectations\nDrive customer satisfaction (CSAT/NPS)\nHandle escalations effectively\nPromote a customer-first culture\nMonitor the team to ensure that all regulations including security measures are maintained.\nIdentify, review and where appropriate implement improvements to processes in order to contribute to business efficiency goals\nWhen required support, plan, communicate and implement both central and locally driven changes ensuring such changes are implemented with the minimum of disruption to services\nUse the CAPA process to ensure that all adverse trends in problem occurrence and / or workflow are fully investigated and action taken to minimise the risk of re-occurrence\nIdentify, plan, delegate and where appropriate manage projects ensuring these are delivered on time, within budget to specification\nEnsure that the operation unit works to support all area of our quality policy\nEnsure the operation remains compliant with all best practice standards and reporting requirements, together with all relevant regulatory and statutory requirements, where appropriate implementing actions to protect Equiniti’s business at all times\nAlways to undertake the duties of this role in accordance with the requirements of Equiniti’s Regulators including the FCA’s Principles for Business.\nDevelop and maintain relationship across Equiniti that support the delivery of business KPI’s\nCompetencies and Experience\nThe candidate should demonstrate the following experience, skills and behaviours:\nObjectively assess the performance of others in accordance with the process, assessing capabilities and potential\nGive constructive feedback in order to identify individual’s development needs.\nMaintain consistency and fairness throughout the process.\nUndertake and use management techniques to monitor financial resources for specific business unit/projects\nUses project management techniques to support and/or undertake projects recognising and planning for particular areas of uncertainty\nEnsure that work undertaken (either by an internal / external consultant) constitutes the planned end product, meeting the requirements of the business\nCommunicate and explain change effectively\nPlan and implement changes gaining commitment and understanding, minimising disruption to our service\nExperience managing Contact Expereince centre\nKnowledge and experience of Financial Markets\nICSA or IAQ qualification including “Compliance” module (must be achieved within 1 year of appointment).\nWe are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment issubject to satisfactory pre-employment screening checks.","description_format":"text","description_chars":4107,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Hotels & Resorts","Custody & Fund Administration"],"lifecycle":[{"event":"open","at":"2026-09-30T06:58:12Z"}],"visa":[],"liveness":{"score":65,"band":"ok","label":"Likely open","p_open":1,"p_active":0.688,"p_room":0.945,"age_days":4,"expected_fill_days":7,"reasons":["conf:3","velocity","win:mid"],"computed_at":"2026-10-03T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/equiniti-operations-manager","json_url":"https://alion.io/job/equiniti-operations-manager.json","meta":{"generated_at":"2026-10-04T02:20:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3326,"day_limit":5000,"remaining_today":1674,"minute_limit":60,"resets_at":"2026-10-05T00:00:00Z"}}}