{"id":1347805,"url":"https://alion.io/job/equiniti-ta-ops-team-lead-chn","title":"TA Ops - Team Lead CHN","company":{"id":1770527,"name":"Equiniti","domain":"equiniti.com","url":"https://alion.io/company/equiniti","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":10,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2025-04-12T00:00:00Z","employer_posted_date":"2025-04-12","last_verified_at":"2026-11-03T12:28:21Z","board_verified":true,"closed_at":null,"days_open":570,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":570},"description":"Management Level\nGEquiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.\nEQ India began its operations in 2014 as a Global India Captive Centre for Equiniti, a leading fintech company specialising in shareholder management. Within a decade, EQ India strengthened its operations and transformed from being a capability centre to a Global Competency Centre, to support EQ's growth story worldwide.\nCapitalising on India’s strong reputation as a global talent hub for IT / ITES, EQ India has structured the organisation to be a part of this growth story. Today, EQ India has evolved as an indispensable part of EQ Group providing critical fintech services to the US and UK.\nEQ’s vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.\nCore Duties and Responsibilities\nOrganise, plan, control and monitor workflow, co-ordinating resource to ensure that the daily workload is consistently completed in line with agreed service standards.\nMonitor the performance of the team, recommending and implementing changes to the way in which the team operates to improve service quality and process efficiency supporting line management in the implementation of centrally driven changes when required.\nInput in to the development of individual team members, ensuring cross training is carried out and there is sufficient knowledge and resource to cover absences.\nWork alongside the UK, US and Amsterdam operational team to ensure communication and operations are aligned.\nRecognise and analyse trends in problem occurrence and workflow, investigate further when appropriate and implementing changes or co-ordinating support from other parties to resolves matters and minimise the risk of re-occurrences.\nMonitor the team compliance with internal policies, procedures, external regulations and data security, report or escalating non-conformance as necessary.\nEnsure that the operational unit works to support our quality policy, information security policy and all aspects of our Integrated Management System.\nSupport the team deliverable by undertaking a range of roles and tasks when required.\nPursue personal development of skills and technical knowledge to adapt to the changing business environment.\nYour breaks will be scheduled and you are expected to comply with them, to ensure the process is always within Service Level Agreements.\nYour business shift hours and holiday calendar will be aligned based on your project allocation, i.e. UK or US.\nSuccessful completion of task and achievements of agreed service standards.\nEffective use of resources.\nAccuracy and volume of team’s work.\nDevelopment of knowledge, competence and skills of self and team\nAdherence to procedures, policies and Integrated Management System requirements.\nQuality of recommendations for continuous improvement.\nEffectiveness of change management and communication\nEffective communication with team stakeholders.\nCompetencies and Experience\nPrior Transfer Agent or Securities Industry experience within the financial market.\nExplains or presents factual information to individuals or groups in a structured, clear, confident and concise way avoiding the use of jargon.\nExplains the reasoning behind what is being said to ensure understanding and acceptance.\nProduces clear and concise reports and other written material (both draft and final form) usually of a detailed and sometime technical nature, which are understandable to those with or without knowledge of the subject matter.\nUses basic time management techniques to plan, manage and prioritise own work effectively, making most efficient use of the time available.\nPlans, co-ordinates and controls the work and resources of the team.\nObjectively assess the performance of others in accordance with the process, assessing capabilities and potential.\nGive constructive feedback in order to identify individual’s development needs.\nMaintain consistency and fairness throughout the process.\nCommunicate and explain change effectively.\nPlan and implement changes gaining commitment and understanding, minimising disruption to our service.\nHas a good understanding of the business environment in which Equiniti operates and of industry best practice.\nHas a good awareness of the likely impact of economic, political, social and regulatory change on Equiniti’s business and overall aims, including relevant IT industry developments.\nMaintain an understanding of competitor services and initiatives and how they may be turned to advantage.\nMay require the need to travel to other locations.\nWilling and able to work extended hours as needed.\nDesired Skills and Knowledge\nExcellent verbal, written, and interpersonal communication skills.\nAdvanced Microsoft Office skills including macros and database administration.\nPrior experience in leading a team.\nBenefits:\nBeing a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer:\n31 days + 9 bank holidays (UK).\nComprehensive Medical Assurance cover.\nTwo-way cab transport for staff working in UK & US shift.\nMaternity leave of 6 months full pay, 10days paid paternity leave.\nAccidental & Life cover 3 times of concerned CTC.\nWe are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.\nPlease note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.","description_format":"text","description_chars":6087,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts","Custody & Fund Administration"],"lifecycle":[{"event":"open","at":"2026-09-27T17:30:15Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.192,"p_room":0.28,"age_days":570,"expected_fill_days":17,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/equiniti-ta-ops-team-lead-chn","json_url":"https://alion.io/job/equiniti-ta-ops-team-lead-chn.json","meta":{"generated_at":"2026-11-03T17:35:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24589,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1770527},"rest":"https://alion.io/mcp/rest/get_company?id=1770527"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fequiniti-ta-ops-team-lead-chn"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fequiniti-ta-ops-team-lead-chn"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fequiniti-ta-ops-team-lead-chn"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/equiniti-ta-ops-team-lead-chn\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fequiniti-ta-ops-team-lead-chn"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1347805}},{"tool":"search_jobs","arguments":{"company":"equiniti.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1347805},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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