{"id":2181432,"url":"https://alion.io/job/equinix-data-center-customer-operation-technician","title":"Data Center Customer Operation Technician","company":{"id":7655,"name":"Equinix","domain":"equinix.com","url":"https://alion.io/company/equinix","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":19,"ghost_share":0,"stale_share":0.947,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Secaucus, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":59000,"max":88400,"currency":"USD","period":"year","gross":null,"usd_annual":88400},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-24T00:00:00Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-21T14:00:32Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"Who are we?\nEquinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, lifeand planet.\nA place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.Joining our operations team means being at the center of everything - maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you-because when you feel valued, you’re empowered to do your best work.Job Summary\nHas a substantial understanding of the job while working on assignments that are moderately difficult requiring judgement in resolving issues or making recommendations. Focus is on moderately difficult tasks, using substantial understanding of standard operating procedure. Supports the overall team.\n Responsibilities\nQueue Management / Reporting\nReviews work orders in the queue and works on moderately difficult requests by adhering to commitment times\nSupports cross-functional teams to collaborate on customer tickets\nEnsures any necessary reporting is complete and accurate; supports ad-hoc reporting requests\nActively provides input and makes recommendations to processes\nMaintains detailed written records of all work activity\nUpdates local asset databases and other systems\nInstallations\nHandles moderately difficult rack and stack customer equipment tickets\nAble to read moderately difficult installation spreadsheet plans and supports implementing installations accordingly\nSupports the installation of moderately difficult installs, which may include: overhead cable trays, cage mesh, cabinets, and cable management/support systems; circuits for fiber terminations; cable distribution trays, cabinets, and cable management/support systems; and performs tape changes and back-up necessities\nRecognizes and raises capacity concerns for infrastructure expansions needs and cabling where needed\nPerforms quality checks on both cross-connects and on-site support tickets and recommends improvements\nCross-Connect\nSupports moderately difficult data center cross-connect work, requiring substantial understanding of operating procedures for: installs, terminations, modifications, and testing\nInstalls and tests moderately difficult cross-connect circuits, which may include: switched, multiplexed, etc.\nTesting / Troubleshooting\nSupports moderately difficult operating testing of layer 1, 2 and 3 cross-connect certification testing\nSupports the troubleshooting of moderately difficult circuits (i.e., switched, multiplexed, etc.)\nEscalates more advanced circuits and supports as needed\nWorks with customers to troubleshoot issues and uses experience gained to recommend solutions\nStakeholder Partnership\nMonitors stock levels and proactively addresses needs for materials with proper teams\nProvides escalated work order support, and supports dispatch of alarms\nMay provide back-up support to security personnel, if needed\nCustomer Management\nSupports customer satisfaction through timely and precise order execution\nDelivers a high level of service and an excellent customer experience when interfacing with customers\nProvides support with time expectations on new deployments and existing alterations\nSupports customers on-site by through access control and escorting services\nPoint of Contact (POC) for supporting moderately difficult customer requests, exceptions or escalations\nProjects\nSupports and partners with team members on projects as directed\nCoordinates vendors for various Data Center related projects\nPerforms quality assurance on new customer installation or deployments\nTraining\nCompletes all assigned training in a timely manner\nMay provide guidance and support to more junior team members and new hires\nQualifications\nTypically requires a high school diploma and 2-4 years of equivalent work experience\nA natural curiosity and strong troubleshooting skills \nExperience working in a critical facility where failure is not an option\nWillingness to learn and adhere to protocols and processes in place\nStrong system level mechanical or electrical proficiency \nYou are capable of lifting up to 50 lbs. and are agile in manual dexterity (climb, stoop, et.) with or without accommodation\n24/7 Operation - Your flexibility to work any assigned shift, off-schedule, fill in for workmates and respond to emergencies, etc. \nThe targeted pay range for this position in the following location is / locations are:\nUnited States - NY4 New York City : 59,000 - 88,400 USD / Annual\nOur pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.\nThe targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.\nEquinix Benefits\nAs an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.\nEmployee Assistance Program: An Employee Assistance program is available to all employees.\n\nUS Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.\nEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.\nEquinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.\nWe use artificial intelligence in our hiring process. Learn morehere .","description_format":"text","description_chars":7358,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology","Professional Services","Data Centers & Colocation"],"lifecycle":[{"event":"open","at":"2026-10-09T15:00:48Z"}],"visa":[],"liveness":{"score":20,"band":"cold","label":"Long shot","p_open":1,"p_active":0.463,"p_room":0.44,"age_days":27,"expected_fill_days":23,"reasons":["conf:1","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":88400,"is_top_pay":true},"html_url":"https://alion.io/job/equinix-data-center-customer-operation-technician","json_url":"https://alion.io/job/equinix-data-center-customer-operation-technician.json","meta":{"generated_at":"2026-10-21T14:39:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20909,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7655},"rest":"https://alion.io/mcp/rest/get_company?id=7655"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fequinix-data-center-customer-operation-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fequinix-data-center-customer-operation-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fequinix-data-center-customer-operation-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/equinix-data-center-customer-operation-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fequinix-data-center-customer-operation-technician"}]}