{"id":2199121,"url":"https://alion.io/job/equinix-data-center-customer-operations-technician-iii","title":"Data Center Customer Operations Technician - III","company":{"id":7655,"name":"Equinix","domain":"equinix.com","url":"https://alion.io/company/equinix","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":23,"ghost_share":0,"stale_share":0.826,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boca Raton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":46400,"max":69600,"currency":"USD","period":"year","gross":null,"usd_annual":69600},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-09T20:39:38Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-27T15:19:18Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"Who are we?\nEquinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, lifeand planet.\nA place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.Joining our operations team means being at the center of everything - maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you-because when you feel valued, you’re empowered to do your best work.Equinix data centers are mission-critical facilities, supporting hospitals, laboratories, financial institutions, and public safety organizations worldwide. Service continuity is essential, and operational excellence is required at all times.\nThe Technical Operations Technician III (L3) is an experienced, hands-on role responsible for independently executing complex customer and infrastructure work within the IBX. This role performs advanced installations, troubleshooting, and circuit support while ensuring adherence to safety, quality, and SLA commitments. The Tech Ops III operates with minimal supervision, serves as a point of escalation for less complex issues, and may lead defined technical tasks or small-scale infrastructure modifications.\nCore Responsibilities\nIndependently perform installation, de-installation, and modification of customer equipment, cabinets, and infrastructure\nExecute racking and stacking of servers, network devices, and cabinets to Equinix standards\nInterpret and implement installation and work instructions using Visio drawings, spreadsheets, tickets, and SOPs\nInstall, test, and troubleshoot complex cabling and circuit infrastructure, including fiber, twisted-pair copper, and coax\nPerform advanced fiber terminations and support switched, multiplexed, and media-converted circuits\nTroubleshoot service and infrastructure issues; coordinate and escalate to Networking or Engineering teams when required\nManage assigned work independently through a ticketing system, ensuring prioritization, SLA adherence, and accurate time tracking\nPartner directly with customers to resolve technical issues and ensure a high-quality service experience\nMaintain detailed and accurate documentation for all work performed, including configurations and change records\nLead or support cage, cabinet, or infrastructure modification activities, ensuring compliance with safety and quality standards\nAct as a technical resource for L1/L2 technicians on standard procedures and troubleshooting methodologies\nComplete all required technical, safety, and compliance training within required timeframes\nAdhere to all safety, security, and change-management requirements within a critical facilities environment\nQualifications & Experience\nHigh School Diploma or equivalent with1-2 years of hands-on of experience required\nDemonstrated hands-on experience in a data center or mission-critical environment\nStrong technical troubleshooting skills, with the ability to work independently on complex tasks\nProven experience with structured cabling, fiber optics, cross-connects, and customer installations\nSolid mechanical and/or electrical aptitude at a system level\nAbility to clearly document work, follow established procedures, and meet time-bound commitments\nCapable of lifting up to 50 lbs (23 kg) and performing physical tasks such as climbing, bending, and working in confined spaces, with or without accommodation\nFlexibility to work shifts and on-call rotations as required to support 24x7 operations\nThe targeted pay range for this position in the following location is / locations are:\nUnited States - MI3 Miami : 46,400 - 69,600 USD / Annual\nOur pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.\nThe targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.\nEquinix Benefits\nAs an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.\nEmployee Assistance Program: An Employee Assistance program is available to all employees.\n\nUS Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.\nEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.\nEquinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.\nWe use artificial intelligence in our hiring process. Learn morehere .","description_format":"text","description_chars":6525,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology","Professional Services","Data Centers & Colocation"],"lifecycle":[{"event":"open","at":"2026-10-09T20:39:38Z"}],"visa":[],"liveness":{"score":41,"band":"fade","label":"Fading","p_open":1,"p_active":0.552,"p_room":0.75,"age_days":17,"expected_fill_days":19,"reasons":["conf:0","stale_co","velocity","win:late","comp:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":{"stated_usd_annual":69600,"is_top_pay":false},"html_url":"https://alion.io/job/equinix-data-center-customer-operations-technician-iii","json_url":"https://alion.io/job/equinix-data-center-customer-operations-technician-iii.json","meta":{"generated_at":"2026-10-27T17:27:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7124,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7655},"rest":"https://alion.io/mcp/rest/get_company?id=7655"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fequinix-data-center-customer-operations-technician-iii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fequinix-data-center-customer-operations-technician-iii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fequinix-data-center-customer-operations-technician-iii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/equinix-data-center-customer-operations-technician-iii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fequinix-data-center-customer-operations-technician-iii"}]}