{"id":2181357,"url":"https://alion.io/job/equinix-data-center-customer-operations-technician-v","title":"Data Center Customer Operations Technician V","company":{"id":7655,"name":"Equinix","domain":"equinix.com","url":"https://alion.io/company/equinix","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":23,"ghost_share":0,"stale_share":0.826,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Frankfurt am Main, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":51000,"max_usd":95000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":35},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-06T00:00:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-27T10:05:58Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"Who are we?\nEquinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, lifeand planet.\nA place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity toshape their future.\nJoining our operations team means being at the center of everything - maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you-because when you feel valued, you’re empowered to do your best work.Job Summary\nIs a skilled specialist that works on assignments requiring considerable judgement. Focus is on tasks using considerable skilled judgement and has deep understanding of standard operating procedures. Supports the overall team.\nResponsibilities\nQueue Management / Reporting\nReviews work orders in the queue and handles skilled requests which require deep understanding of standard operating procedures and adherence to commitment times\nReviews expedited requests and handles or re-directs to appropriate team members\nSupports cross functional teams by collaborating on customer tickets\nMaintains detailed written records of all work activity\nEnsures any necessary reporting is complete and accurate; executes ad-hoc reporting requests\nCreates Purchase Orders (PO's) and Purchase requests (PR's)\nAssigns locks and keys for both Equinix and customer keys, where applicable\nSupports creating reports to customers (e.g. power or access)\nUpdates local asset databases and other systems\nInstallations\nHandles requests requiring skilled rack and stack support of customer equipment\nAble to read skilled installation spreadsheet plans and supports implementing installations accordingly\nSupports the building and installation of difficult and challenging installs; which may include: - intra-cage fiber tray, ladder rack, customer equipment and cabinets · overhead cable trays, cage mesh, cabinets, and cable management/support systems - grounds cabinets and two-post racks - performs tape changes and back-up updates\nRecognizes and raises advanced capacity concerns for infrastructure expansions needs and cabling\nPerforms quality checks on both cross-connects and on-site support tickets, and suggests improvements\nCross-Connect\nSupports challenging datacenter cross-connect work requiring deep understanding of operating procedures for installs, terminations, modifications, and testing\nInstalls and tests challenging cross-connect circuits, which may include: switched, multiplexed, etc.\nTesting / Troubleshooting\nSupports skilled requests on standard layer 1, 2 and 3 cross connect certification testing\nSupports the troubleshooting of skilled circuits (i.e., switched, multiplexed, etc.)\nSupports advanced testing and troubleshooting\nStakeholder Partnership\nMonitors stock levels and proactively addresses needs for reordering of materials in partnership with proper teams\nProvides escalation support for work order expedites\nPartners with internal stakeholders on cross functional work\nCustomer Management\nSupports customer satisfaction through timely and precise order execution and quality assurance checks\nDelivers a high level of service and an excellent customer experience when interfacing with customers\nSupports sensitive customer situations\nManages time expectations on new deployments and existing alterations\nSupports customers on-site by through access control and escorting services\nPoint of Contact (POC) for supporting skilled customer requests, exceptions or escalations\nProjects\nSupports advanced installations; provides input and identifies problems with drawings and assists with verification of custom projects\nSupports vendors on various Data Center related projects\nPerforms quality assurance on new customer installation or deployments \nTraining\nSupports standard operating procedures and best practices to maintain a high level of service is maintained\nMay coach others on operations procedures and basic safety\nMay provide coaching and mentorship to more junior team members\nQualifications\nTypical Degree & Years of Experience\nTypically requires a high school diploma and proven years of equivalent work experience\nEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.\nEquinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.\nWe use artificial intelligence in our hiring process. Learn morehere .\n\nThis posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.","description_format":"text","description_chars":5418,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology","Professional Services","Data Centers & Colocation"],"lifecycle":[{"event":"open","at":"2026-10-09T15:00:48Z"}],"visa":[],"liveness":{"score":32,"band":"fade","label":"Fading","p_open":1,"p_active":0.573,"p_room":0.55,"age_days":21,"expected_fill_days":19,"reasons":["conf:0","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/equinix-data-center-customer-operations-technician-v","json_url":"https://alion.io/job/equinix-data-center-customer-operations-technician-v.json","meta":{"generated_at":"2026-10-27T13:58:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2341,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7655},"rest":"https://alion.io/mcp/rest/get_company?id=7655"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fequinix-data-center-customer-operations-technician-v"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fequinix-data-center-customer-operations-technician-v"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fequinix-data-center-customer-operations-technician-v"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/equinix-data-center-customer-operations-technician-v\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fequinix-data-center-customer-operations-technician-v"}]}