{"id":2721614,"url":"https://alion.io/job/equinix-hyperscale-customer-program-manager-4","title":"Hyperscale Customer Program Manager 4","company":{"id":7655,"name":"Equinix","domain":"equinix.com","url":"https://alion.io/company/equinix","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore","Minato, Japan"],"countries":["SG","JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":55000,"max_usd":109000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":107},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Smartsheet","optional":true},{"name":"Tableau","optional":true}],"status":"live","first_seen_at":"2026-10-15T00:00:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-16T20:07:40Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Who are we?\nEquinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, lifeand planet.\nA place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity toshape their future.\nA career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you-because when you feel valued, you’re empowered to do your best work.Job Summary\nThis is a senior, high-visibility role at the heart of Equinix’s most strategic growth engine. As a Hyperscale Customer Program Manager, you will own the end-to-end delivery of large, complex xScale deployments for some of the world’s largest cloud and AI customers, spanning multiple sites, regions and internal teams. You will be the single point of accountability for the customer programme: from contract handover and design, through construction and commissioning, to acceptance, billing and close-out. You will operate with significant autonomy, engage at executive level with customers and internal leadership, and help shape how Equinix delivers at hyperscale.\n Responsibilities\nProgram Delivery & Execution\nLead large-scale, cross-functional, multi-site and cross-regional customer deployments from contract handover through to acceptance and closure.\nOwn the integrated programme schedule, deployment plans and lifecycle milestones, aligning design, construction, commissioning and ready-for-service dates.\nTranslate contract commitments (lease terms, technical specifications, delivery dates and SLAs) into a clear, baselined delivery plan.\nTrack critical-path dependencies such as permits, utility power, long-lead equipment and customer fit-out, and drive mitigation plans.\nIdentify, manage and mitigate delivery risks and in-flight changes, communicating impact clearly and early to customers and internal stakeholders.\nCommercial & Financial Management\nManage the change order process end to end: scope, impact assessment, pricing input, approval and contract alignment.\nTrack billing and rent commencement milestones so revenue is recognised on time and invoicing is accurate.\nSupport book-to-bill and backlog reporting with accurate forecast dates and delivery status.\nProtect Equinix’s commercial position by ensuring work only proceeds against agreed scope and approved changes.\nCustomer & Stakeholder Management\nServe as the primary customer interface throughout delivery, maintaining an executive-level presence and trusted-advisor relationship.\nRun the programme governance rhythm: weekly delivery calls, monthly approval committees and executive reviews covering progress, risks, decisions and milestones.\nProduce clear, concise executive reporting, including status dashboards, risk registers, issue notices and close-out documentation.\nBuild lasting relationships with customer stakeholders across construction, operations, procurement and leadership.\nEscalations & Issue Resolution\nIndependently manage standard and mid-level escalations; partner with senior leadership on complex or contractual issues.\nDrive resolution with professionalism and persistence, holding internal teams and vendors accountable for commitments and outcomes.\nCross-Functional Leadership\nCoordinate across Sales, Legal, Design & Construction, Engineering, Operations, Finance, Procurement and external vendors to align delivery.\nLead without direct authority, setting clear ownership and actions and removing blockers proactively.\nManage a smooth handover from construction to operations/customer, including commissioning, customer acceptance and onboarding.\nContinuous Improvement\nCapture and apply lessons learned through customer and internal debriefs to improve future deployments.\nContribute to standard processes, templates, tooling and governance within the global Customer Service Delivery organisation.\nMentor and support less experienced Customer Program Managers and contractors where needed.\nQualifications\nEssential\n8+ years’ experience managing large, complex, customer-facing programmes in data centre, construction, technology or critical infrastructure environments.\nProven ability to work with minimal supervision, exercise sound judgement and own delivery outcomes end to end.\nExperience engaging and influencing at executive level with enterprise or hyperscale customers.\nStrong understanding of data centre delivery: power, cooling, construction phases, commissioning and colocation or wholesale products.\nCommercial awareness, including change control, contract interpretation and milestone-based billing.\nExcellent written and verbal communication skills, including concise executive reporting.\nHighly organised, with strong attention to detail and the ability to run multiple concurrent workstreams.\nDesirable\nPrevious experience in a hyperscale, xScale or cloud campus deployment.\nBackground working with permitting authorities, utilities or general contractors.\nFamiliarity with tools such as Smartsheet, Tableau, Salesforce or equivalent platforms.\nFormal project management qualification (PMP, PgMP, PRINCE2/MSP or equivalent).\nExperience with order management, book-to-bill processes or service delivery operations.\nEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.\nEquinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.\nWe use artificial intelligence in our hiring process. Learn morehere .\n\nThis posting is a new position within our organization.","description_format":"text","description_chars":6475,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Singapore","iso":"SG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Centers & Colocation","Network Interconnect"],"lifecycle":[{"event":"open","at":"2026-10-16T15:02:11Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":30,"reasons":["conf:3","win:early","comp:brand"],"computed_at":"2026-10-16T23:08:59Z"},"pay":null,"html_url":"https://alion.io/job/equinix-hyperscale-customer-program-manager-4","json_url":"https://alion.io/job/equinix-hyperscale-customer-program-manager-4.json","meta":{"generated_at":"2026-10-16T23:08:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4993,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7655},"rest":"https://alion.io/mcp/rest/get_company?id=7655"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fequinix-hyperscale-customer-program-manager-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fequinix-hyperscale-customer-program-manager-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fequinix-hyperscale-customer-program-manager-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/equinix-hyperscale-customer-program-manager-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fequinix-hyperscale-customer-program-manager-4"}]}