{"id":1666101,"url":"https://alion.io/job/equinix-people-experience-associate","title":"People Experience Associate","company":{"id":7655,"name":"Equinix","domain":"equinix.com","url":"https://alion.io/company/equinix","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":null},"role":"HR","role_family":"HR","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_city","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":28000,"period":"year","method":"role_country_seniority_unknown","sample_n":29},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"closed","first_seen_at":"2026-08-28T20:40:03Z","employer_posted_date":null,"last_verified_at":"2026-10-09T00:49:53Z","board_verified":false,"closed_at":"2026-10-09T00:49:53Z","days_open":41,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":41},"description":"Who are we?\n\nEquinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.\n\nA place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.\n\nA career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You'll work across teams, influence key decisions, and help shape the path forward. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work.\n\nJob Summary\n\nThe HR Services Associate (Senior Support level) is a skilled specialist that works on assignments requiring considerable judgement. Responsible for the execution of all HR services and processing queries up to Tier 2. May assist with special projects. Determines methods and procedures on new assignments.\n\nResponsibilities\n\nLife Cycle and System Updates\n\nExecutes all Tier 1 and Tier 2 employee lifecycle change processes and additional Tier 2 processes, such a Payroll, Benefits, Compensation and LOA's\nResolves atypical issues and is likely to act as a resource to others, utilizing knowledge to find the best solution to the employee's query\nUnderstands trade offs and when to escalate\nIs a skilled specialist at recognizing and providing solutions to employee questions\nManages HR Systems data and files, ensuring accuracy, completion, and that all are up-to-date\nReacts quickly to HR Systems updates and ensures data accuracy, engagement in system UAT\nProvides standard reporting to HR stakeholders and line manager-\nUnderstands end-to-end processes deeply and can easily assist in all steps of a multiple step process. Supports full region and global processes\nHandles sensitive and/or complex queries\n\nCOE Process Expertise\n\nHas a specialized understanding of programs and COE processes\nAble to answer COE type queries, guide line managers and employees to relevant information and escalates if appropriate\nAble to handle complex COE processes\nMay help in COE process design and project support\n\nOperational Excellence\n\nAssists with and identifies maintenance of HRS knowledge library including replacement of translated content\nFacilitates knowledge base and multiple HR Systems navigation to resolve assignments requiring considerable judgement for employee and manager queries including Workday and the HR library\nUnderstands and executes on SLA and KPI's and helps distribute cases\nProvide excellent customer service, high quality resolution and consistent support of standard processes by following documented work instructions and ways of working guidelines. Recommends updates accordingly\nUnderstands, follows, and executes compliance requirements for reports and tasks for SOX, Employee Data Governance and other policy requirements\nEnsures data accuracy and integrity with all transactions, communications and stakeholder support\nServes as first point of escalation or direction for operational process questions within the team and helps ensure others are following WOW, SLAs, KPIs etc.\n\nProject Management\n\nExpected to participate in special projects for varying size\nExpected to participate translations, as needed\n\nQualifications\n\nHigh school diploma/GED required\n4+ years of related experience, or equivalent experience preferred\n\nEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.\n\nEquinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.\n\nWe use artificial intelligence in our hiring process. Learn more here.\nThis posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.","description_format":"text","description_chars":4543,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Centers & Colocation","Network Interconnect"],"lifecycle":[{"event":"open","at":"2026-10-02T06:04:19Z"},{"event":"close","at":"2026-10-09T00:49:53Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; Global Business Mobility: Senior or Specialist Worker","cap_exempt":false,"checked_at":"2026-10-08T06:20:15+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":null,"pay":null,"html_url":"https://alion.io/job/equinix-people-experience-associate","json_url":"https://alion.io/job/equinix-people-experience-associate.json","meta":{"generated_at":"2026-10-09T02:52:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1252,"day_limit":5000,"remaining_today":3748,"minute_limit":60,"resets_at":"2026-10-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7655},"rest":"https://alion.io/mcp/rest/get_company?id=7655"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fequinix-people-experience-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fequinix-people-experience-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fequinix-people-experience-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/equinix-people-experience-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fequinix-people-experience-associate"}]}