{"id":3760214,"url":"https://alion.io/job/equisoft-application-support-specialist","title":"Application Support Specialist","company":{"id":1945093,"name":"Equisoft","domain":"equisoft.com","url":"https://alion.io/company/equisoft","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"C#","optional":false},{"name":"Grafana","optional":false},{"name":"JavaScript","optional":false},{"name":"Kanban","optional":false},{"name":"Kotlin","optional":false},{"name":"MS SQL","optional":false},{"name":"Python","optional":false},{"name":"React.js","optional":false}],"status":"live","first_seen_at":"2026-11-04T18:19:05Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-05T22:19:50Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"What is Equisoft? Equisoft is a global provider of digital solutions for insurance and investments, recognized by more than 300 of the world’s leading financial institutions. We offer a comprehensive ecosystem of scalable solutions that help our customers navigate the challenges of digital transformation - powered by a business needs-driven approach, deep industry knowledge, cutting-edge technologies, and multicultural team of experts based in North America, the Caribbean, Latin America, Europe, Africa, Asia, and Australia.\nWhy Choose Equisoft? With 950+ employees, we are a stable organization that offers career advancement opportunities and fosters a stimulant environment. If that’s not enough, then check out these other perks below:\nHiring Location: Hyderabad, India\nYou are working hybrid in a collaborative workspace\nInternal job title: Application Support Specialist\nFull-time Permanent Role\nBenefits available day 1: Medical, Dental, Term Life/Personal Accident Coverage, Wellness Sessions, telemedicine program, etc.\nFlexible hours\nNumber of hours per week: 40\nEducational Support (LinkedIn Learning, and Equisoft University)\nRole: The Application Support Specialist reports to Senior Director. The incumbent will be responsible for maintaining, troubleshooting, and enhancing our production systems and applications. This resource works closely with development, DevOps, and QA teams to ensure our products deliver optimal performance, reliability, and user satisfaction.\nThis position is ideal for someone with strong technical and problem-solving skills who enjoys debugging, system optimization, and continuous improvement in a live production environment.\nYour Day with Equisoft: \nPerform incident triage, troubleshooting, and configuration fixes for the Oracle Insurance Policy Administration (OIPA) system, including release support and hotfix deployment\nMaintain and grow insurance industry and technical knowledge competencies to support effective incident resolution\nCollaborate with configuration team, technical team, and business analysts to diagnose production issues and ensure the OIPA system continues to behave in line with business requirements\nParticipate in self-directed learning - specifically in OIPA configuration syntax, troubleshooting techniques, and Insurance Business Knowledge\nAnalyze and resolve production problems to maintain data integrity, process integrity, and system performance, escalating complex issues as nexeded\nWork in a production support context, potentially involving direct client interactions at various levels during incident response, status updates, and resolution communication\nDocument recurring issues and contribute to problem management to drive permanent fixes and reduce incident volume\n·Support change management activities including reviewing release notes, validating deployments, and conducting post-release verification\nRequirements:\nTechnical\nBachelor's Degree in Computer Engineering or Information Technology or College Diploma\n5-7 years’ experience has an application support or developer role\nExcellent knowledge and experience on Python, C# and JavaScript\nKnowledge of React, MS SQL, Kotlin (Asset) \nVery good aptitudes to write quality code with development best practices \nGood knowledge of Object-Oriented Development and SOLID principles \nGood knowledge of unit tests and Test-Driven Development \nMonitor application performance using tools like Grafana\nKnowledge of Agile and Kanban methodologies \nExcellent problem-solving and debugging abilities\nExcellent knowledge of English (spoken and written)\nSoft skills\nStrong sense of organization and prioritizing \nAnalytical and problem-solving skills \nAbility to communicate, write and synthesize information \nAbility to multi-task in a rapid-paced environment \nTeam spirit, tact, diplomacy, autonomy, rigor, and discipline \nEquisoft is committed to creating a diverse environment and is proud to be an equal opportunity employer. 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