{"id":2888415,"url":"https://alion.io/job/equisoft-business-analyst-it-saas","title":"Business Analyst (IT-SaaS)","company":{"id":1945093,"name":"Equisoft","domain":"equisoft.com","url":"https://alion.io/company/equisoft","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Montreal, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":74000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":73},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ChatGPT","optional":false},{"name":"Claude","optional":false},{"name":"Confluence","optional":false},{"name":"Copilot","optional":false},{"name":"Jira","optional":false}],"status":"live","first_seen_at":"2026-10-19T00:00:00Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-24T17:55:33Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"What is Equisoft? Equisoft is a global provider of digital solutions for insurance and investments, recognized by more than 300 of the world’s leading financial institutions. We offer a comprehensive ecosystem of scalable solutions that help our customers navigate the challenges of digital transformation - powered by a business needs-driven approach, deep industry knowledge, cutting-edge technologies, and multicultural team of experts based in North America, the Caribbean, Latin America, Europe, Africa, Asia, and Australia.\nWhy choose Equisoft? With over 950 employees, we're a stable organization that offers opportunities for advancement and fosters a stimulating environment. If that's not enough, take a look at the other benefits below:\nPlace of employment: Canada (Montreal) \nYou are working hybrid in a collaborative workspace \nInternal job title: Business Analyst \nPermanent Full-time Position \nBenefits from day 1: Medical, Dental, Pension, Telemedicine Program, Employee Assistance Program, etc. \nFlexible working hours \nNumber of hours per week: 40 \nEducational support (LinkedIn Learning, LOMA courses and Equisoft University) \nRole: The IT Business Analyst reports to the Manager, Product Operations & Enablement and works closely with the product owner and the product development team to support our Equisoft/centralize product. The incumbent will build and maintain the functional documentation foundation for the product next-generation web platform. Also, he will own the structured documentation of client change requests on our established desktop platform. This role suits someone who finds real satisfaction in turning complex, partly documented systems into clear, organized, reliable references.\nBelow you will find a brief description of the products expected to be offered as part of the digital insurance platform:\nEquisoft/centralize is a powerful back-office insurance agency management system that offers our clients a way to connect carriers' feeds, paramedical data, clients, policies, and more to a single platform. Our workbench solution helps our customers work smarter, provides unique insights, and makes it possible to automate their business processes.\nYour Day with Equisoft:\nBuild and maintain functional documentation for the Centralize web platform in Confluence, covering modules, workflows, business rules, and field-level specifications (data types, validations, dropdown values and ordering, error states).\nDocument existing behaviour by exploring the application hands-on and interviewing subject-matter experts, then turn that knowledge into clear, reusable documentation.\nBuild and maintain a feature inventory mapping desktop-platform capabilities to their web-platform equivalents, keeping traceability current as both evolve.\nDocument client change requests in Jira using our standard ticket structure: solution description, original client request, estimations, acceptance criteria, release notes, and linked support tickets, with correct billable and non-billable classification.\nFollow and help enforce our ticket workflow and authorization steps so that work enters development complete and approved.\nDefine and maintain documentation standards, templates, and page structures so the documentation stays consistent and easy to navigate.\nSupport development and QA by answering functional questions and validating that delivered work matches documented behaviour.\nUse AI tools to accelerate documentation drafting, synthesis, and ticket writing, validating every output for accuracy.\nRequirements:\nTechnical\nBachelor's Degree in Computer Engineering or Information Technology or other University Degree \n2 to 5 years of experience in a similar role, preferably in a SaaS product environment\nA demonstrated ability to document existing systems, not only new features. Please include or be ready to share writing samples.\nA high level of precision and structure in documentation: you notice when a spec leaves a decision to interpretation.\nAdvanced use of Jira and Confluence, or equivalent tools.\nExperience gathering knowledge from subject-matter experts and turning it into structured documentation.\nComfort working across two platforms at different stages of maturity (desktop and web).\nGood working knowledge of AI tools (e.g., Claude, ChatGPT, Copilot) in a daily documentation workflow.\nKnowledge of the Life and Health insurance products and processes (asset)\nExposure to MGA/agency management systems or the Canadian insurance distribution ecosystem (asset)\nExcellent French & English communication skills, written and spoken\nSoft skills\nStrong organizational skills and proven ability to prioritize activities effectively. \nA critical and innovative mind: we need someone who can recommend improvements and constructively challenge themselves and their team members. \nAbility to communicate, write and synthesize information \nAbility to multi-task in a fast-paced environment \nTeam spirit, tact, diplomacy, autonomy, rigor and discipline \nEquisoft is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.","description_format":"text","description_chars":5335,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Flexible schedule","Health insurance"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","InsurTech"],"lifecycle":[{"event":"open","at":"2026-10-20T01:04:12Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":6,"expected_fill_days":24,"reasons":["conf:11","velocity","win:early","comp:junior"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/equisoft-business-analyst-it-saas","json_url":"https://alion.io/job/equisoft-business-analyst-it-saas.json","meta":{"generated_at":"2026-10-25T13:58:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19947,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1945093},"rest":"https://alion.io/mcp/rest/get_company?id=1945093"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fequisoft-business-analyst-it-saas"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fequisoft-business-analyst-it-saas"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fequisoft-business-analyst-it-saas"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/equisoft-business-analyst-it-saas\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fequisoft-business-analyst-it-saas"}]}