{"id":2107194,"url":"https://alion.io/job/equisoft-global-delivery-manager-it-saas-2","title":"Global Delivery Manager (IT- SaaS)","company":{"id":1945093,"name":"Equisoft","domain":"equisoft.com","url":"https://alion.io/company/equisoft","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Montreal, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":72000,"max_usd":144000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":17},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Jira","optional":false},{"name":"SharePoint","optional":false},{"name":"ChatGPT","optional":true},{"name":"Claude","optional":true}],"status":"live","first_seen_at":"2026-10-08T20:50:06Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-12T15:24:45Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"What is Equisoft? Equisoft is a global provider of digital solutions for insurance and investments, recognized by more than 300 of the world’s leading financial institutions. We offer a comprehensive ecosystem of scalable solutions that help our customers navigate the challenges of digital transformation - powered by a business needs-driven approach, deep industry knowledge, cutting-edge technologies, and multicultural team of experts based in North America, the Caribbean, Latin America, Europe, Africa, Asia, and Australia.\nWhy Choose Equisoft? With 950+ employees, we are a stable organization that offers career advancement opportunities and fosters a stimulant environment. If that’s not enough, then check out these other perks below:\nHiring Location: Canada (Montreal or Quebec City) \nYou are working hybrid in a collaborative workspace \nInternal job title: Global Delivery Manager \nFull-time Permanent Role \nBenefits available day 1: Medical, Dental, Retirement Plan, Telemedicine Program, Employee Assistance Program, etc.\nFlexible hours \nNumber of hours per week: 40\nEducational Support (LinkedIn Learning, LOMA Courses and Equisoft University) \nRole: The Global Delivery Manager (IT- SaaS), reporting to the Senior Global Delivery Manager and works closely with Project Manager and Product Owner. The incumbent manages end-to-end execution of concurrent carrier engagements, ensuring efficient resource allocation, standardized delivery frameworks, and seamless deployments. The role drives operational efficiency and consistency across the product suite, enabling scalable growth and a strong customer experience.\nLeading a core delivery pod specialized across these four products: Apply (eApp/AppCapture), Sync (Portal), Illustrate, and Amplify - for a portfolio of insurance carrier clients.\nYour Day with Equisoft:\nMaintain a portfolio of Apply, Sync, Illustrate, and Amplify projects and provide regular status through Jira and other communication channels.\nOversee simultaneous delivery of multiple fast-paced carrier implementations and product upgrades.\nDevelop a project implementation blueprint per product, in collaboration with global and regional PMOs, standardizing future deployments across the product suite.\nSupport sales from a pricing and scheduling standpoint on new carrier engagements.\nOrganize project initiation from sales handoff through team assignment, kickoff, and delivery.\nCoordinate deliveries with other Equisoft services teams and carrier stakeholders, navigating the integrations, middleware, and technical complexity these projects typically involve.\nOwn capacity planning and resource-allocation processes for the pod, balancing team capacity against carrier commitments.\nMaintain RAID logs and keep stakeholders informed on delivery status, risks, mitigations, and dependencies.\nEnsure proper process is followed for product service, change requests, and UAT restructuring across all four product lines.\nIdentify, raise, and mitigate delivery risks across the pod and escalate to Global Delivery leadership.\nParticipate in key initiatives spanning the product suite - data mapping, API integrations, middleware upgrades, compliance investigations, and data migrations.\nRequirements:\nTechnical\nBachelor's Degree in Computer Engineering or Information Technology or College Diploma combined to 3 years of relevant experience \n3+ years of project/delivery management experience and an additional 5 years of experience in a software IT field.\nExperience managing or implementing B2B SaaS software & full life cycle management projects\nWorking experience with Jira for project and delivery tracking.\nExperience with allocation, resource-planning, or capacity-management software in some capacity (any platform).\nExperience defining or tracking KPIs for billability, performance, and resource allocation.\nComfortable working with SharePoint for documentation and collaboration.\nStrong general IT/systems literacy - comfortable with data mapping, APIs, and middleware on projects with significant integrations and internal technical complexity.\nSuccessfully delivered several different projects and initiatives of varying sizes, complexities, and budgets.\nCustomer focus mindset.\nExperience working with Agile methodology.\nExcellent knowledge French or English (spoken and written) \nSoft skills\nNegotiation & Problem Resolution Skills\nAbility to build a strong network and relationships across technology, operations, and services.\nStrong sense of organization and prioritizing \nAnalytical and problem-solving skills \nAbility to communicate, write and synthesize information \nAbility to multi-task in a rapid-paced environment \nTeam spirit, tact, diplomacy, autonomy, rigor, and discipline \nNice to Have\nExperience in the field of insurance or wealth management.\nExperience with any type of AI tools like ChatGPT, Claude, etc.\nEquisoft is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.","description_format":"text","description_chars":5207,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Retirement plans"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"},{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Software","Financial Software & Embedded Finance","InsurTech"],"lifecycle":[{"event":"open","at":"2026-10-08T20:50:06Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":32,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/equisoft-global-delivery-manager-it-saas-2","json_url":"https://alion.io/job/equisoft-global-delivery-manager-it-saas-2.json","meta":{"generated_at":"2026-10-13T00:13:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":336,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1945093},"rest":"https://alion.io/mcp/rest/get_company?id=1945093"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fequisoft-global-delivery-manager-it-saas-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fequisoft-global-delivery-manager-it-saas-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fequisoft-global-delivery-manager-it-saas-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/equisoft-global-delivery-manager-it-saas-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fequisoft-global-delivery-manager-it-saas-2"}]}