{"id":2651992,"url":"https://alion.io/job/equitable-bank-ai-solutions-engineer-technology-workplace-services","title":"AI Solutions Engineer, Technology Workplace Services","company":{"id":449783,"name":"Equitable Bank","domain":"equitablebank.ca","url":"https://alion.io/company/eq-bank-equitable-bank","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":80,"open_postings":15,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":53,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":78000,"max_usd":158000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":37},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Copilot","optional":false},{"name":"Copilot Studio","optional":false},{"name":"Function Calling","optional":false},{"name":"Human-in-the-Loop","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Fabric","optional":false},{"name":"Power Apps","optional":false},{"name":"Power Automate","optional":false},{"name":"Power BI","optional":false},{"name":"PowerShell","optional":false},{"name":"Prompt Engineering","optional":false},{"name":"Python","optional":false},{"name":"RAG","optional":false},{"name":"ServiceNow","optional":false},{"name":"Structured Outputs","optional":false}],"status":"live","first_seen_at":"2026-10-15T21:56:57Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-18T08:06:51Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"The Work\nThe Technology Workplace Services AI Solutions Engineer identifies, designs, builds, governs, and improves AI-enabled and automated solutions that strengthen TWS service delivery, employee productivity, operational efficiency, and the digital workplace experience. The role combines business analysis and process improvement with hands-on solution engineering using approved enterprise AI, automation, analytics, scripting, and low-code platforms. The incumbent works with TWS, business stakeholders, technology teams, and control functions to deliver secure, scalable, supportable, and measurable solutions with appropriate testing, documentation, change management, monitoring, and human oversight. Targeted TWS operational support remains part of the role to maintain service context, validate outcomes, and support business continuity.\nThe Core Responsibilities!\nAI Enablement, Business Analysis & Process Improvement (30%)\nPartner with TWS and business stakeholders to identify, assess, prioritize, and document high-value AI, automation, and process-improvement opportunities.\nAnalyze current-state workflows, pain points, controls, dependencies, exception paths, data requirements, and measurable improvement objectives.\nDetermine whether AI, workflow automation, scripting, process redesign, or a non-technical change is the most appropriate response to a business or operational need.\nTranslate business requirements into process designs, solution requirements, acceptance criteria, test scenarios, implementation plans, support models, and measurable success criteria.\nDevelop use cases for ticket summarization, triage, routing, response drafting, knowledge retrieval, trend analysis, and service-quality checks.\nMaintain a prioritized AI and automation pipeline aligned with TWS objectives, capacity, risk tolerance, and measurable business value.\nGather user feedback, identify adoption barriers, and recommend process or solution improvements that increase usability and sustained value.\nAI Engineering & Solution Development (40%)\nDesign, configure, develop, test, deploy, maintain, and support secure, scalable, and maintainable AI-powered copilots, agents, automations, scripts, analytics, and low-code solutions for TWS and digital workplace use cases.\nBuild proof-of-concepts, prototypes, and production-ready solutions using approved platforms such as Microsoft Copilot Studio, Azure AI Foundry, Microsoft Fabric, Power Platform, APIs, PowerShell, Python, and other sanctioned technologies.\nDevelop enterprise search, retrieval, grounding, orchestration, agent, and workflow solutions using approved TWS and enterprise knowledge sources.\nCreate reusable prompts, workflows, templates, connectors, scripts, integrations, and solution components to improve consistency and accelerate delivery.\nIntegrate AI capabilities with Microsoft 365, ServiceNow, HR platforms, collaboration tools, endpoint, asset, identity, reporting, knowledge, and operational workflow systems.\nDefine grounding sources, data mappings, permission boundaries, validation rules, structured outputs, and controls so solutions are accurate, traceable, and fit for purpose.\nApply approved engineering practices for environment management, configuration, credentials, source control, testing, release, monitoring, logging, troubleshooting, recovery, rollback, and retirement.\nComplete functional, security, privacy, accessibility, regression, and user acceptance testing before production release.\nCreate and maintain technical runbooks covering ownership, dependencies, access, recovery, rollback, incident response, monitoring, support handoff, and retirement.\nCollaborate with Architecture, Security, Privacy, Risk, Service Management, Data, platform teams, and vendors to validate designs and address gaps before implementation.\nAI Governance, Risk & Responsible Use (15%)\nEnsure AI and automation solutions comply with approved architecture, security, privacy, data governance, records-management, acceptable-use, change-management, audit, accessibility, and regulatory requirements.\nPerform preliminary risk and impact assessments and engage Information Security, Privacy, Risk, Compliance, Data, Architecture, or other control partners as required.\nImplement responsible AI controls, including access management, data protection, auditability, output validation, exception handling, escalation, rollback, and human oversight.\nDocument solution purpose, users, data inputs, processing logic, outputs, limitations, risks, dependencies, controls, approvals, testing, changes, exceptions, incidents, and periodic reviews.\nEnsure AI-generated outputs and automated actions are validated and are not used as the sole basis for material operational or access decisions.\nEscalate material risks, control failures, data exposure, inaccurate outcomes, production issues, and high-priority service impacts to the Manager, TWS and appropriate partners.\nKnowledge Management, Adoption & Continuous Improvement (5%)\nDevelop and maintain AI-assisted knowledge articles, SOPs, troubleshooting guides, prompt guidance, playbooks, standards, reference architectures, job aids, and support documentation.\nValidate AI-assisted content for accuracy, clarity, accessibility, currency, and alignment with approved processes before publication.\nBuild AI literacy and adoption through demonstrations, workshops, training, coaching, knowledge sharing, enablement programs, and office-hour support.\nAdvise teams on AI best practices, prompt engineering, output validation, data handling, responsible use, solution design, and automation opportunities.\nMonitor solution accuracy, reliability, security, privacy, cost efficiency, adoption, exceptions, user satisfaction, and business outcomes; implement improvements based on evidence and feedback.\nDevelop dashboards, metrics, and reporting that demonstrate adoption, quality, productivity gains, automation savings, service improvements, risk reduction, and operational impact.\nTechnology Workplace Services Technology Support & Operational Continuity (10%)\nProvide targeted support for endpoints, collaboration tools, audio/visual equipment, enterprise applications, and related workplace technology services when required.\nUse operational knowledge to validate that AI-enabled improvements function effectively within TWS support processes and meet user needs.\nManage assigned incidents, requests, problems, and changes in accordance with ITIL practices, documented procedures, service expectations, and escalation requirements.\nAssist with onboarding, offboarding, device deployment, software rollout, inventory, and other TWS activities during priority events or coverage needs.\nMonitor and respond to production issues affecting AI-enabled workflows, automations, or related TWS services.\nLet's Talk About You!\nCollege diploma or university degree in Information Technology, Computer Science, Business Technology, Data and Analytics, or a related discipline, or equivalent experience.\n5 or more years of experience in IT service delivery, workplace technology, AI enablement, process improvement, automation, business analysis, or a related technical role.\nPractical experience analyzing requirements and designing, documenting, testing, deploying, monitoring, and supporting AI, automation, scripting, analytics, or low-code solutions.\nWorking knowledge of generative AI and solution patterns, including prompt design and orchestration, retrieval-augmented generation, enterprise search, grounding, structured output, tool or function calling, evaluation, and human-in-the-loop controls.\nFamiliarity with Microsoft 365 and approved enterprise AI and automation platforms, including Microsoft Copilot, Copilot Studio, Power Automate, Power Apps, Power BI, Microsoft Fabric, Azure AI, PowerShell, APIs, and related tools used by the Bank.\nKnowledge of API integration, authentication and authorization, managed identities or service accounts, secrets management, data transformation, secure connector design, source control, solution packaging, environment configuration, release management, monitoring, logging, and technical runbooks.\nUnderstanding of ITIL practices, including Incident, Request, Problem, Change, Knowledge, Asset, and Service Level Management.\nStrong knowledge of security, privacy, data lifecycle, governance, classification, minimization, access, retention, lineage, appropriate use, and AI evaluation principles.\nStrong analytical, troubleshooting, documentation, communication, collaboration, prioritization, and change-adoption skills, with the ability to evaluate effort, dependencies, risk, business value, and technical trade-offs.\nCommitment to continuous learning as AI technologies, engineering practices, security expectations, and regulatory requirements evolve.","description_format":"text","description_chars":8825,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Digital Banks & Neobanks","Mortgage Lending & Brokers"],"lifecycle":[{"event":"open","at":"2026-10-15T22:02:36Z"}],"visa":[{"country":"CA","licensed_sponsor":true,"evidence":"Positions approved through LMIA in 12 months: 2","filings_12m":2,"filings_prev_12m":1,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"High Wage","cap_exempt":false,"checked_at":"2026-10-03T21:10:52+00:00","sources":["ESDC: employers issued a positive LMIA"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":53,"reasons":["conf:3","stale_co","velocity","win:early"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/equitable-bank-ai-solutions-engineer-technology-workplace-services","json_url":"https://alion.io/job/equitable-bank-ai-solutions-engineer-technology-workplace-services.json","meta":{"generated_at":"2026-10-18T09:20:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13923,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":449783},"rest":"https://alion.io/mcp/rest/get_company?id=449783"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fequitable-bank-ai-solutions-engineer-technology-workplace-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fequitable-bank-ai-solutions-engineer-technology-workplace-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fequitable-bank-ai-solutions-engineer-technology-workplace-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/equitable-bank-ai-solutions-engineer-technology-workplace-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fequitable-bank-ai-solutions-engineer-technology-workplace-services"}]}