{"id":3717397,"url":"https://alion.io/job/equitable-bank-bilingual-fraud-analyst-cards","title":"Bilingual Fraud Analyst - Cards","company":{"id":449783,"name":"Equitable Bank","domain":"equitablebank.ca","url":"https://alion.io/company/eq-bank-equitable-bank","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":81,"open_postings":8,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":48,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Finance","role_family":"Finance","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-03T22:10:20Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-06T02:12:47Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"À titre d’analyste en fraude - Cartes, le titulaire du poste est responsable d’effectuer des analyses et des enquêtes afin de détecter, évaluer, traiter et signaler toute activité pouvant représenter un risque de fraude ou de criminalité financière.\nLa personne assure également la gestion des appels entrants et accompagne les clients dans le cadre des enquêtes en cours, en veillant à ce que les incidents potentiels soient adéquatement analysés, documentés, suivis et escaladés conformément aux procédures établies.\nEn tant qu’expert-conseil en matière de prévention de la fraude, le titulaire contribue à l’identification et à la réduction des risques criminels grâce à une approche rigoureuse, structurée et basée sur l’analyse de renseignements. Il participe activement à la détection des tendances, à la production d’analyses et à la génération d’informations stratégiques, tout en assurant le respect des politiques internes, des normes de conformité et du programme de prévention de la fraude d’EQ Bank.\nEnglish version : \nThe Fraud Analyst - Cards, will conduct investigative analysis to identify, assess, decision and report on activity that indicates an exposure to financial crimes. The incumbent will manage inbound calls and assist clients to ensure potential threats and investigations are evaluated, documented, managed and escalated by following standard operating procedures. They will provide subject matter expertise and oversight of criminal risk by following a disciplined and intelligence-based approach to detection and research of activities and events in alignment with EQ Bank’s fraud program and standards to ensure compliance as well as support trending, analysis and insights generation.\nThe work\nContribuer à l’amélioration continue des processus et de l’expérience client en formulant des recommandations et des pistes d’optimisation.\nAssurer le suivi des files d’attente liées à la fraude et offrir un soutien aux clients concernés.\nSurveiller et analyser les alertes, rapports et informations provenant des différents outils de détection afin d’évaluer les risques potentiels, mener des enquêtes et déterminer les mesures appropriées.\nParticiper à la collecte et à la conservation des preuves et renseignements nécessaires aux enquêtes, à la prévention des pertes, aux procédures judiciaires, aux poursuites criminelles, ainsi qu’aux rapports de gestion et initiatives d’amélioration.\nDocumenter rigoureusement les actions entreprises et les conclusions des enquêtes afin de maintenir des dossiers complets et à jour.\nAnalyser les données et produire des recommandations permettant de mieux comprendre les tendances et les risques observés.\nEffectuer diverses tâches opérationnelles courantes, notamment le traitement des demandes de service, des transactions et des requêtes, dans le respect des niveaux de service établis.\nCommuniquer les informations, avis et consignes nécessaires aux partenaires internes et externes lorsqu’une situation l’exige.\nPrendre en charge des dossiers complexes et diversifiés dans le respect des politiques en vigueur, incluant parfois le traitement d’escalades provenant d’autres membres de l’équipe.\nAccomplir toute autre responsabilité ou mandat connexe pouvant être attribué selon les besoins de l’organisation.\nEnglish version :\nProvides input and develops recommendations for process and customer service improvements.\n\nMonitors inbound fraud queue and service our clients.\n\nMonitors and analyzes various information provided through detection systems, tools, reports, or manually to evaluate, investigate and determine required actions.\n\nSupports the collection of evidence and information to be used for multiple purposes including incident reports/filings, loss prevention, litigation and criminal prosecution, management information and statistics, and process improvements.\n\nDocuments actions and information found throughout the investigation to develop and maintain account/case files.\n\nAnalyzes data and information to provide insights and recommendations.\n\nExecutes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.\n\nProvides notification, information and instructions to internal/external stakeholders related to incidents as necessary.\n\nCompletes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.\n\nBroader work or accountabilities may be assigned as needed.\n\nCompétences recherchées / Let's talk about you!\nDiplôme d’études postsecondaires\nMinimum de 2 ans d’expérience en prévention de la fraude et/ou en gestion des risques dans le secteur des services financiers\nMinimum de 2 ans d’expérience en service à la clientèle dans le domaine financier\nExcellente maîtrise de la suite Microsoft Office (Word, Excel, etc.)\nConnaissance des outils et techniques de surveillance et de détection de la fraude\nBonne compréhension des services en ligne, des méthodes de paiement émergentes et des risques associés aux environnements numériques\nGrande rigueur et souci du détail\nExcellentes compétences en gestion du temps et des priorités\nTrès bonnes habiletés en communication et en relations interpersonnelles\nFlexibilité quant aux horaires et aux jours de travail selon les besoins de l’entreprise\n English version:\nPost secondary education\n\n2+ years’ experience in Fraud and/or Risk Management in the Financial Industry\n\n2+ years’ customer service experience within the Financial Industry\n\nAdvanced Microsoft Office (Word, Excel, etc.) skills.\n\nKnowledge of fraud monitoring tools and techniques.\n\nKnowledge of internet, emerging online payment methods and vulnerabilities\n\nProcess and detail oriented\n\nExcellent time management skills\n\nExcellent communication and interpersonal skills.\n\nFlexibility required with business hours/days\n\nJob Complexities / Thinking Challenges:\nThe position requires the incumbent to be a self-starter and make sound decisions as efficiently as possible in identifying potential fraud risks while ensuring all bank policies, procedures and all applicable legislation is adhered to\nAbility to work independently, with minimum supervision and perform under pressure and within tight time constraints\n\nStrong analytical skills with attention to detail\n\nEffectively manage assigned inquiries and communication with the Business Units\n\nAbility to have difficult conversations with customers\n\nExceptional multitasking skills with the ability to prioritize\n\nProven ability to build customer loyalty through active listening, relationship building and professionalism","description_format":"text","description_chars":6584,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Digital Banks & Neobanks","Mortgage Lending & Brokers"],"lifecycle":[{"event":"open","at":"2026-11-04T01:15:05Z"}],"visa":[{"country":"CA","licensed_sponsor":true,"evidence":"Positions approved through LMIA in 12 months: 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