{"id":1627230,"url":"https://alion.io/job/equitrust-inforce-customer-support-agent","title":"Inforce Customer Support Agent","company":{"id":1851431,"name":"EquiTrust","domain":"equitrust.com","url":"https://alion.io/company/equitrust-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Des Moines, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Computer Use","optional":false}],"status":"live","first_seen_at":"2026-09-29T19:25:47Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-22T16:43:40Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"About Us:\nEquiTrust Life Insurance Company is a national carrier of competitive, client-friendly annuity products sold through a variety of distribution channels, including more than 20,000 independent agents and independent marketing organizations (IMOs). Since 2003, we have provided exceptional customer service to our clients by operating with integrity and passion. Our efforts are supported by a dedicated workforce who execute their responsibilities through teamwork and an entrepreneurial spirit. EquiTrust sells products nationwide and is headquartered in Chicago, Illinois, with operations in West Des Moines,\nHow You’ll Contribute\nAs an Inforce Customer Support Agent, you will play a key role in delivering a positive and responsive customer experience by supporting inquiries and transactions related to annuity policies. You’ll work closely with the Policy Administration team, Contact Center colleagues, and cross-functional partners to ensure timely, accurate, and customer-focused outcomes. We’re looking for individuals who are passionate about helping others, thrive in a collaborative environment, and bring strong communication, organization, and problem-solving skills to the team.\nWhat You’ll Do\nRespond to inquiries from policyholders, agents, and partners by researching, clarifying needs, and providing accurate information\nManage a high volume of inbound calls while maintaining professionalism and efficiency\nAccurately document interactions and transactions in internal systems\nProcess financial and non-financial transactions such as withdrawals, surrenders, and transfers\nCommunicate with clients, agents, and third parties through written and verbal channels\nMaintain a working knowledge of company products and services\nCollaborate with team members and support other departments as needed\nContribute to a positive, inclusive team environment and support company goals\nMeet established performance, quality, and service standards\nWhat You’ll Bring\nEducation:\nHigh school diploma or equivalent required\nExperience:\nPrior customer service or contact center experience preferred\nKnowledge, Skills, and Abilities:\nStrong interpersonal skills with the ability to build rapport across diverse audiences\nClear and effective verbal and written communication skills\nAbility to manage multiple tasks, prioritize effectively, and meet deadlines\nProblem-solving skills with strong attention to detail\nComfort learning and applying detailed product and process information\nBasic computer proficiency, including experience navigating multiple systems\nAdaptability and openness to change in a fast-paced environment\nCommitment to reliability, including attendance and punctuality expectations\nAbility to work both independently and collaboratively in a team setting\nPhysical Requirements:\nPrimarily sedentary role with extended periods of sitting and computer use\nFrequent use of hands for typing and system navigation\nContinuous communication via phone and computer systems\nOccasional standing, walking, or light lifting (up to 20 lbs) as needed\nTotal Rewards:\nIn addition to base pay, eligible employees may receive an annual discretionary incentive bonus and access to a competitive benefits package including:\nMedical, Dental & Vision coverage:\n401(k) with Company Match\nPaid time off: Vacation, Sick, Holiday, and more\nPaid Parental Leave for both Mothers and Fathers\nHybrid/Remote Work Options\nEarly Friday Closure\nEquiTrust is an Equal Opportunity Employer and participates in the U.S. Federal E-Verify program. Applicants have rights under federal and state employment laws. To learn more, visit EquiTrust Careers.\n#LI-DB1","description_format":"text","description_chars":3648,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-10-01T21:05:51Z"}],"visa":[],"liveness":{"score":55,"band":"ok","label":"Likely open","p_open":1,"p_active":0.736,"p_room":0.75,"age_days":22,"expected_fill_days":28,"reasons":["conf:0","win:late"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/equitrust-inforce-customer-support-agent","json_url":"https://alion.io/job/equitrust-inforce-customer-support-agent.json","meta":{"generated_at":"2026-10-22T17:24:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18347,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1851431},"rest":"https://alion.io/mcp/rest/get_company?id=1851431"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fequitrust-inforce-customer-support-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fequitrust-inforce-customer-support-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fequitrust-inforce-customer-support-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/equitrust-inforce-customer-support-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fequitrust-inforce-customer-support-agent"}]}