{"id":3827356,"url":"https://alion.io/job/equus-workforce-solutions-business-services-coordinator","title":"Business Services Coordinator","company":{"id":2409230,"name":"Equus Workforce Solutions","domain":"equusworks.com","url":"https://alion.io/company/equusworks","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":9,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Administrative","role_family":"Administrative","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["El Paso, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":65000,"currency":"USD","period":"year","gross":null,"usd_annual":65000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-05T18:45:56Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-08T10:58:07Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About Us\nThe Dynamic Difference\nWe don't just run programs. We build them around people. Our human-centered approach combines real corporate support, long-term leadership, and cutting-edge technology including AI interview tools, virtual reality career exploration, and real-time predictive analytics. Every solution is flexible, integrated, and designed to get results. Our leaders have been with us since day one. Our processes are built to improve. And our commitment to customers never wavers.\nWho We Are\nA National Leader in Workforce Solutions\nWe are a nationally and internationally respected leader in workforce training, consulting, management, and administrative services. From supporting job seekers facing barriers to employment, to building employer talent pipelines and delivering statewide training, we bring quality, accountability, and expertise to every program we touch.\n Primary Objective of Position\nProvide leadership, coordination, workforce intelligence, industry engagement, employer support, and workforce system alignment activities in support of Workforce Solutions Borderplex's Industry & Workforce Support Services contract. Serve as the primary liaison between WSB, workforce partners, educational institutions, staffing agencies, economic development organizations, employers, and community stakeholders while ensuring activities remain aligned with Board priorities, service boundaries, and performance expectations.\nEssential Job Functions\nLead Strategic Industry Support and Integrated Workforce System Coordination activities.\nSupport WSB Innovation & Development initiatives through industry engagement, workforce intelligence gathering, and strategic workforce planning activities.\nFacilitate Workforce System Coordination Meetings and Industry & Workforce Partnership Roundtables.\nCoordinate communication among WSB Operations, Employment Services staff, workforce contractors, educational institutions, apprenticeship sponsors, economic development organizations, staffing agencies, and community partners.\nReview workforce intelligence, hiring demand, workforce shortages, business expansion opportunities, credential needs, workforce pipeline opportunities, and emerging industry trends.\nManage employer assignment activities in accordance with WSB-established protocols.\nOversee closed-loop referral processes, partner handoffs, follow-up activities, and service continuity.\nMonitor employer inquiries, workforce opportunities, workforce solution implementation activities, and referral outcomes.\nMaintain shared outreach calendars, employer engagement schedules, workforce events, and partner coordination activities.\nPrepare workforce intelligence summaries, monthly reports, performance dashboards, and Board updates.\nSupport development of apprenticeship, work-based learning, customized training, incumbent worker training, WEX, and OJT opportunities.\nCoordinate escalation and resolution of identified service gaps, workflow barriers, duplicate outreach activities, and communication challenges.\nMonitor contract performance, documentation quality, workforce intelligence activities, and workforce system responsiveness.\nEnsure compliance with applicable Federal, State, TWC, WSB, and DWFS policies and procedures.\nUtilize Extreme Customer Service principles in all interactions with WSB, workforce partners, employers, and internal staff.\nOther Job Duties\nOther duties and special projects as assigned. This description is not intended to be all-inclusive and may be modified as operational requirements evolve.\nRequired Competencies\nWorkforce system knowledge\nStrategic relationship management\nBusiness services expertise\nWorkforce intelligence analysis\nProject management\nCommunication and facilitation skills\nData analysis and reporting\nContinuous improvement orientation\nProblem solving\nExtreme Customer Service\n Extreme Customer Service focus, ability to utilize coaching techniques to drive\nexceptional performance and quality results, learning orientation, communication proficiency, teamwork orientation, technical capacity.\nRequired Competencies\nWorkforce system knowledge\nStrategic relationship management\nBusiness services expertise\nWorkforce intelligence analysis\nProject management\nCommunication and facilitation skills\nData analysis and reporting\nContinuous improvement orientation\nProblem solving\nExtreme Customer Service\nEducation\nBachelor’s degree in business, Public Administration, Workforce Development, Human Resources, Economic Development, Education, Human Services, or related field, or equivalent experience.\nExperience\nMinimum of five years of progressively responsible experience in workforce development, business services, workforce system operations, economic development, employer engagement, or workforce program management. Experience coordinating multiple partners and workforce system stakeholders preferred.\nSkills and Abilities\nStrong project management and organizational skills\nWorkforce system and business services knowledge\nExperience facilitating stakeholder meetings and partnerships\nStrong communication and presentation skills\nData analysis, reporting, and dashboard interpretation\nAbility to lead and coordinate cross-functional activities\nTechnology Requirement:\nPosition requires strong technology proficiency, including use of workforce information systems, Microsoft 365 applications, electronic case management, virtual service delivery\ntools, and evolving AI-enabled platforms in a paperless environment. Experience working within the Work In Texas system preferred. Successful completion of a basic IT skills assessment is required.\nAdditional Requirements: Must have valid driver's license and adequate vehicle insurance coverage.\n.\nBenefits:\nWe offer a comprehensive benefits package that includes health, dental, life, and disability\ninsurance; paid time off and paid holidays; a 401(k) retirement plan; flexible spending accounts; and tuition assistance\nLiving Dynamic\nWe believe that every role matters and that every customer, both internal and external, should feel empowered to be the best that they can be. Dynamic Workforce Solutions is a place where passion meets purpose and results in excellence.\nEqual Opportunity Employer\nAPM, including Equus Workforce Solutions, Ross Innovative Employment Solutions, Dynamic Workforce Solutions, DESI, AGELIC, and Grant Associates, is committed to providing equal employment opportunities to all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.\nAPM is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require a reasonable accommodation during the application, interview, or selection process, please contact .\nEquus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.\nWhen you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.\nAPM, including Equus Workforce Solutions, Ross Innovative Employment Solutions, Dynamic Workforce Solutions, DESI, AGELIC, and Grant Associates, is committed to providing equal employment opportunities to all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.\nAPM is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. 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