{"id":3211985,"url":"https://alion.io/job/equus-workforce-solutions-case-specialist-ssissdi","title":"Case Specialist SSI/SSDI","company":{"id":2409230,"name":"Equus Workforce Solutions","domain":"equusworks.com","url":"https://alion.io/company/equusworks","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Security","role_family":"Security","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":24,"max":24,"currency":"USD","period":"hour","gross":null,"usd_annual":48000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-17T16:00:51Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-11-01T08:39:05Z","board_verified":true,"closed_at":null,"days_open":44,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":44},"description":"We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.\n Works as part of a team of specialists and care managers assisting customers to successfully receive federal disability benefits \nSupports an assigned caseload of individuals in following-up on applications\nMakes regular contact with customers to review the status of the application and any needed documentation for submission to the Social Security Administration \nProvides counseling and support for customers to comply with any requests\nMay conduct workshops for customers on the process and the importance of timely receipt, review, and response to requests\nConducts outreach to customers who have disengaged from the application and review process to ensure re-engagement and completion of all required processes. Uses elevated outreach processes (phone, letters, contact with friends or relatives, email and texts, home visits)\nTracks customer participation in the determination process and reports accordingly\nReceives and uses daily, real-time feedback on the effectiveness of their work and uses it to improve performance as warranted\nUnderstands and follows all policies and procedures related to the process\nUses standard forms and online processes to conduct and document work activities\n Associates Degree or higher in social services or a related field such a psychology, human services, vocational rehabilitation, or occupational rehabilitation\nFour years direct customer service experience in a clinical or social service environment\nExperience in a fast-paced, team environment that is performance driven\nExceptional customer service and engagement skills; prefer training or experience in motivational interviewing techniques\nExcellent organizational skills and strong attention to detail\nExperience with publicly-funded programs; Temporary Assistance for Needy Families experience preferable\nExperience in assessing the need for and making reasonable accommodations for customers\nKnowledge of laws and regulatory requirements related to program responsibilities\nAbility to use various electronic systems to carry out duties and responsibilities\n All your information will be kept confidential according to EEO guidelines.\nEquus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.\nWhen you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.\nAt Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. 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