{"id":3537801,"url":"https://alion.io/job/equus-workforce-solutions-it-field-engineer","title":"IT Field Engineer","company":{"id":2409230,"name":"Equus Workforce Solutions","domain":"equusworks.com","url":"https://alion.io/company/equusworks","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Louisville, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":71000,"max_usd":158000,"period":"year","method":"role_country_seniority_unknown","sample_n":4589},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false}],"status":"live","first_seen_at":"2026-10-30T17:13:39Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-03T21:53:46Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Our operational team members focus on efficiently meeting the needs of our clients across various lines of business. If your passion is to ensure quality care to help our clients live their best life we encourage you to apply today!\nWe help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.\n RESPONSIBILITIES: \n On-Site Support:Visit client locations (such as offices, data centres, or remote sites) to address technical issues.\nInstall, configure, and troubleshoot hardware and software components.\nResolve network connectivity problems.\nSet up and maintain printers, scanners, and other peripherals.\n\n Hardware Maintenance:Diagnose and repair hardware failures (e.g., laptops, desktops, servers, switches).\nReplace faulty components (e.g., hard drives, RAM, power supplies).\nPerform preventive maintenance (cleaning, updates, backups).\n\n Software Support:Assist users with software installations, updates, and patches.\nTroubleshoot software-related issues (e.g., operating systems, applications).\nProvide guidance on best practices for software usage.\n\n Network Administration:Configure and manage network devices (routers, switches, firewalls).\nTroubleshoot network connectivity issues.\nMonitor network performance and security.\n\nDocumentation and Reporting:Maintain accurate records of service requests, resolutions, and equipment inventory.\nPrepare reports on system performance, incidents, and recommendations.\n\nCustomer Service:Communicate effectively with end-users, understanding their technical needs and providing timely solutions.\nEnsure excellent customer satisfaction through professional interactions.\n\n Vendor Management:Coordinate with external vendors and contractors to ensure seamless project execution.\nEvaluate vendor performance and manage relationships effectively.\n\nBachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).\nCertifications such as CompTIA A+, Network+, or Microsoft Certified: Azure Fundamentals are advantageous.\nStrong problem-solving skills and attention to detail.\nExcellent communication and interpersonal abilities.\nInteract within cross-functional teams, ensuring effective collaboration and communication.\nAbility to work independently and adapt to changing environments.\n All your information will be kept confidential according to EEO guidelines.\nEquus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.\nWhen you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.\nAPM, including Equus Workforce Solutions, Ross Innovative Employment Solutions, Dynamic Workforce Solutions, DESI, AGELIC, and Grant Associates, is committed to providing equal employment opportunities to all applicants and employees. 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