{"id":2865893,"url":"https://alion.io/job/equus-workforce-solutions-lms-product-solutions-analyst-dwi-psa","title":"LMS Product & Solutions Analyst (DWI PSA)","company":{"id":2409230,"name":"Equus Workforce Solutions","domain":"equusworks.com","url":"https://alion.io/company/equusworks","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Analytics","role_family":"Analytics","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":45000,"max":55000,"currency":"USD","period":"year","gross":null,"usd_annual":55000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":true},{"name":"Microsoft Excel","optional":true},{"name":"Power BI","optional":true},{"name":"SQL","optional":true}],"status":"closed","first_seen_at":"2026-10-19T15:14:38Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-22T18:36:51Z","board_verified":false,"closed_at":"2026-10-22T18:36:51Z","days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"About Us\nThe Dynamic Difference\nWe don't just run programs. We build them around people. Our human-centered approach combines real corporate support, long-term leadership, and cutting-edge technology including AI interview tools, virtual reality career exploration, and real-time predictive analytics. Every solution is flexible, integrated, and designed to get results. Our leaders have been with us since day one. Our processes are built to improve. And our commitment to customers never wavers.\nWho We Are\nA National Leader in Workforce Solutions\nWe are a nationally and internationally respected leader in workforce training, consulting, management, and administrative services. From supporting job seekers facing barriers to employment, to building employer talent pipelines and delivering statewide training, we bring quality, accountability, and expertise to every program we touch.\n Position Summary\nThe LMS Product & Solutions Analyst supports the performance, growth, and continuous improvement of DWI’s learning technology ecosystem. Reporting to the General Manager, this role serves as a trusted business systems resource who connects business needs, data, technology, and process improvement across Salesforce, the Learning Management System (LMS), and other contracted technology solutions.\nThe position combines LMS administration, reporting and analytics, requirements gathering, user experience analysis, documentation, product enhancement support, and continuous improvement. The analyst translates business needs into practical technology recommendations, provides leadership with trusted data and insights, improves learner and customer experiences, and helps DWI scale and operate effectively through technology.\nKey Responsibilities\nLMS Administration and Learner Support\nConfigure and maintain learning plans, curricula, audiences, assignments, due dates, recurrence settings, and completion requirements based on approved program and customer requirements.\nUpload, configure, test, publish, version, update, and retire approved courses, resources, and supporting materials in the LMS.\nVerify course settings, metadata, links, files, completion rules, learning assignments, and learner access before release.\nMaintain accurate learner profiles, enrollments, assignments, and completion records; research discrepancies and document authorized corrections.\nAssess and resolve assigned cases involving access, enrollment, learning assignments, completion records, content functionality, reporting discrepancies, and system use.\nIdentify root causes, document actions taken, recommend practical solutions, and escalate matters requiring policy decisions, vendor support, or APM IT intervention.\nProvide responsive support and guidance to learners, customers, instructors, administrators, and internal teams as appropriate.\nReporting, Analytics, and Data Quality\nDevelop and maintain reports, dashboards, and key performance indicators in Salesforce, LMS platforms, and contracted solutions.\nAnalyze data trends, risks, gaps, and opportunities and translate findings into clear, actionable insights for leadership and operational teams.\nSupport customer, program, compliance, and operational reporting needs.\nValidate, reconcile, and monitor data to promote accuracy, consistency, and integrity across systems.\nDocument recurring report definitions, data sources, validation steps, owners, and reporting processes.\nBusiness Analysis and Requirements\nPartner with stakeholders to identify business needs, desired outcomes, system requirements, and process constraints.\nFacilitate discovery sessions and document requirements, workflows, user stories, process maps, current-state conditions, and future-state needs.\nTranslate business needs into clear technology solution recommendations and maintain requirements and enhancement documentation.\nClarify requirements and acceptance criteria with stakeholders, APM IT, vendors, and technology partners.\nBusiness Systems and Technology Solutions\nSupport designated business systems beyond the LMS as DWI’s organizational needs and technology priorities evolve.\nEvaluate technology capabilities and improvement opportunities and prepare recommendations that address business needs, user impact, expected benefits, risks, dependencies, and implementation considerations.\nDocument integrations and data flows at the business and functional level, including sources, destinations, key fields, dependencies, schedules, owners, and known failure points.\nPartner with APM IT, vendors, and technical resources for development, infrastructure, security, and enterprise system changes.\nServe as DWI’s business liaison to APM IT by documenting needs, coordinating business-side testing, communicating priorities, and tracking issues through resolution.\nUser Experience and Process Improvement\nEvaluate learner, instructor, administrator, customer, and internal user experiences.\nCollect and analyze user feedback, support themes, workflow observations, and system usage data.\nIdentify inefficient, manual, duplicative, or high-risk processes and recommend improvements through technology, automation, workflow redesign, or clearer documentation.\nRecommend and support improvements that increase adoption, engagement, operational efficiency, consistency, scalability, and customer satisfaction.\nProduct Enhancement and Implementation Support\nMaintain and analyze enhancement requests, document business value and requirements, and support leadership and system owners in prioritizing the product roadmap.\nAssist with roadmap planning, solution evaluation, testing, user acceptance, implementation, quality assurance, rollout, and adoption activities.\nCoordinate with vendors, technology partners, APM IT, and internal teams on approved solution enhancements.\nAssess implemented improvements against intended business and user outcomes and recommend follow-up actions when needed.\nDocumentation and Knowledge Management\nCreate and maintain clear documentation for key DWI systems, LMS administration, reporting processes, configurations, integrations, data flows, troubleshooting procedures, and business workflows.\nDevelop standard operating procedures, job aids, process maps, data dictionaries, and knowledge resources that support consistent work and effective knowledge transfer.\nReduce reliance on undocumented processes and single points of failure by keeping documentation accessible, current, and assigned to appropriate owners.\nData Stewardship\nHandle learner, customer, and organizational data in accordance with applicable DWI and APM requirements for confidentiality, privacy, security, access, retention, and appropriate use.\nPromptly escalate suspected privacy, security, data-quality, or unauthorized-access concerns through established channels.\n Qualifications\nBachelor’s degree in Business, Information Systems, Educational Technology, Data Analytics, or a related field, or equivalent experience.\nThree or more years of experience in business analysis, reporting and analytics, LMS administration, business systems support, or a related role.\nExperience with Salesforce reporting and dashboard development.\nExperience administering or supporting an LMS, business system, enterprise application, or comparable technology platform.\nStrong requirements gathering, workflow analysis, process documentation, and problem-solving skills.\nAbility to validate data, identify trends and discrepancies, and communicate findings to technical and nontechnical audiences.\nAbility to assess cases, identify root causes, recommend practical solutions, and coordinate issues through resolution.\nStrong written, verbal, organizational, quality assurance, and stakeholder communication skills.\nAbility to work effectively across DWI, APM IT, vendors, customers, and other partners within assigned authority and responsibilities.\nPreferred Qualifications\nExperience with LMS platforms such as Moodle, Canvas, LearnUpon, Cornerstone, or similar systems.\nExperience configuring learning plans, maintaining learner records, uploading and testing learning content, or supporting LMS cases.\nExperience in workforce development, education, training, or SaaS environments.\nExperience with process improvement, system implementation, user acceptance testing, or technology change initiatives.\nKnowledge of product management and Agile methodologies.\nFamiliarity with process mapping, data governance, business-level integration documentation, and knowledge management practices.\nExperience with advanced Excel, Power BI or another data-visualization platform, SQL, or multi-system data analysis.\nKey Competencies\nReporting and Business Intelligence\nCustomer and Learner Focus\nData Analysis and Visualization\nTechnology Solution Analysis\nLMS and Business Systems Support\nDocumentation and Knowledge Management\nRequirements Gathering\nProject Coordination\nWorkflow and Process Improvement\nWritten and Verbal Communication\nSuccess in This Role\nSuccess in this role is measured by the individual’s ability to transform business needs into technology solutions, provide leadership with trusted data and insights, improve learner and customer experiences, strengthen operational efficiency, and maximize the value of DWI’s technology investments. By the end of the first year, the LMS Product & Solutions Analyst has become a trusted business systems resource, a bridge between DWI and APM IT, and a key contributor to DWI’s ability to scale and operate effectively through technology.\nFirst-Year Success Indicators\nPriority LMS administration, reporting, and support processes are documented and consistently followed.\nRecurring reports have defined data sources, validation steps, owners, and intended business uses.\nKey system integrations and data flows are documented at the business and functional level.\nLearning plans, content uploads, learner record updates, and support cases follow consistent quality controls and documentation practices.\nBusiness needs are translated into clear requirements and practical technology recommendations.\nLeadership has visibility into prioritized technology, reporting, user experience, and workflow improvement opportunities.\nApproved system improvements are tested and evaluated against their intended business outcomes.\nDWI and APM IT have a stronger shared understanding of needs, priorities, dependencies, responsibilities, and expected outcomes.\nLiving Dynamic\nWe believe that every role matters and that every customer, both internal and external, should feel empowered to be the best that they can be. Dynamic Workforce Solutions is a place where passion meets purpose and results in excellence.\nEqual Opportunity Employer\nAPM, including Equus Workforce Solutions, Ross Innovative Employment Solutions, Dynamic Workforce Solutions, DESI, AGELIC, and Grant Associates, is committed to providing equal employment opportunities to all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.\nAPM is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. 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