{"id":1011378,"url":"https://alion.io/job/equusworks-customer-service-representative-2","title":"Customer Service Representative","company":{"id":2409230,"name":"Equus Workforce Solutions","domain":"equusworks.com","url":"https://alion.io/company/equusworks","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Racine, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":19,"currency":"USD","period":"hour","gross":null,"usd_annual":38000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-17T15:43:23Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-31T17:46:24Z","board_verified":true,"closed_at":null,"days_open":44,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":44},"description":"We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.\n Provides a friendly greeting and suggests the best route for a customer to get desired service based on a short conversation with each customer\nUnderstands entire office operation sufficiently to direct customers appropriately \nMay summarize services to customers who ask what we do\nOffers work application and encourages its completion when appropriate\nMay check for previous work registration or other service and updates MIS systems\nProvides information about community resources\nMay provide job search assistance including direct referral to jobs in the database\nRecords those referrals properly\nAssures that needed materials are available to the public near the office entry\nOther duties as assigned\n High school diploma or GED and two years of college coursework OR\nHigh school diploma or GED and two years of customer service OR equivalent combination of education and experience\nTwo years of experience working at Workforce Solutions and a recommendation from current or most recent supervisor \nHas knowledge of the workplace, jobs, and requirements for entry into those jobs.\nIs able to listen to customers, analyze expressed needs and use good judgment in suggesting how and who can help\nUses tact, diplomacy, and persistence in providing suggestions to customers\nIs friendly, courteous and presents herself/himself as a professional\nIs able to handle effectively situations where a large number of customers want her/his attention at the same time\n All your information will be kept confidential according to EEO guidelines.\nEquus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.\nWhen you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.\nAPM, including Equus Workforce Solutions, Ross Innovative Employment Solutions, Dynamic Workforce Solutions, DESI, AGELIC, and Grant Associates, is committed to providing equal employment opportunities to all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.\nAPM is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require a reasonable accommodation during the application, interview, or selection process, please contact .","description_format":"text","description_chars":3142,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-17T20:14:32Z"}],"visa":[],"liveness":{"score":20,"band":"cold","label":"Long shot","p_open":1,"p_active":0.559,"p_room":0.36,"age_days":43,"expected_fill_days":23,"reasons":["conf:3","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":{"stated_usd_annual":38000,"is_top_pay":false},"html_url":"https://alion.io/job/equusworks-customer-service-representative-2","json_url":"https://alion.io/job/equusworks-customer-service-representative-2.json","meta":{"generated_at":"2026-10-31T20:56:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32939,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2409230},"rest":"https://alion.io/mcp/rest/get_company?id=2409230"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fequusworks-customer-service-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fequusworks-customer-service-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fequusworks-customer-service-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/equusworks-customer-service-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fequusworks-customer-service-representative-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1011378}},{"tool":"search_jobs","arguments":{"company":"equusworks.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1011378},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}