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We are a culturally diverse company with competitive benefits, frequent opportunities for growth and change, training and fun activities!\nInnovation and a culture of continuous improvement are built into the fabric of our company. Staff have an opportunity to improve themselves and our company by joining our Fit Forward, Culture, Innovation, and Green teams.\n Manage front desk operations and serve as the primary point of contact for all visitors and incoming communications\nExecute accurate data entry of customer information into designated systems, ensuring data integrity and compliance with organizational standards\nCollect, review, and validate customer information forms according to established protocols and procedures\nMaintain and update customer records in the database with meticulous attention to detail and accuracy\nFacilitate the registration process for new customers and coordinate reengagement initiatives with existing customers\nProvide comprehensive support for the resource computer lab, front desk operations, telecommunications, and related administrative functions\nDeliver professional intake support for all recruitment events, including onsite, offsite, and virtual engagements\nDirect qualified candidates to appropriate recruitment events and opportunities based on their profile and qualifications\nDemonstrate proficiency with the https://ohiomeansjobs.ohio.gov/job-seekers/welcome-job-seeker website and utilize it effectively in daily operations\nConduct reengagement outreach calls to maintain customer relationships and program participation\nExecute additional duties and responsibilities as assigned by management\n Minimum 2 years of demonstrated excellence in customer service delivery with experience in workforce development or career services environments (preferred)\nAdvanced proficiency in Microsoft Word, Outlook, and Excel with a minimum typing speed of 40 words per minute\nDemonstrated competency with standard office equipment, including scanners and photocopiers\nStrong critical thinking and analytical skills with the ability to assess candidate qualifications, identify skill gaps, and make informed recommendations for appropriate program placement\nProven ability to evaluate complex customer information and make sound decisions regarding resource allocation and candidate matching\nDemonstrated capacity to think strategically about workforce development pathways and career progression opportunities\nFluent English language proficiency, both written and verbal, required for all customer interactions and documentation\n We provide:\nCompetitive wages for high performance\n11 Paid Holidays\nPTO\nTuition reimbursement\nGuided Professional Development Plans\nSummer Fridays\nWeekly Wellness Sessions\nMedical/Vision/ Dental\nEmployer Paid Life Insurance\nEmployer 401k Contributions\nEmployee Referral Bonus\nEmployee Assistance Programs\nCompany Picnics Volunteer Experiences\nAccess to Free Financial Counseling\nInnovation and a culture of continuous improvement are built into the fabric of our company. Staff have an opportunity to improve themselves and our company by joining our Fit Forward, Innovation and Green teams.\nAbout Us:\nGrant Associates is a national workforce development company that is passionate about raising the economic security for the people, businesses, and communities we serve. Since opening our doors in 1997, we have operated programs in cities large and small, partnering with communities to build the human side of economic development. As one of the largest workforce development organizations in North America, we have provided workforce development services to more than 50,000 companies and helped more than 1.2 million people achieve their career goals.\nGrant Associates is a wholly owned subsidiary of Advanced Personnel Management (APM) Group, a leading international provider of Human Services with offices in ten countries.\nGrant Associates is proud to be an Equal Opportunity Employer. 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