Community & Developer Relations

Every computing era has a dominant interface. PCs made computing personal, smartphones made it mobile, and AI agents will make it ambient. Era is building the intelligence layer underneath it all - and a platform like that lives or dies by the community that builds with it and around it.

We've raised $10M+ from Abstract, Topology, BoxGroup, Betaworks, Collab Fund, and Mozilla Ventures.

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The Role

Era is a platform, and platforms are made of people: the developers who integrate it, the designers and artists making Era device enclosures, and the broader community of makers who will have a hand in shaping ambient AI. You own the relationship between Era and all of them. You're part evangelist, part educator, part community architect, and part customer support - the person who makes building with Era feel like joining a movement (because it is).

This is a technical role that happens to be people-facing, and a community role that happens to be technical. You can write code and build a demo, and you can also throw an event, run a Discord, execute a beta program, and make a frustrated developer feel taken care of.

The role also grows with Era. In the first few months it's community and developer relations - building the audience, the ecosystem, and the developer experience from scratch. As Era-powered products reach mass production and ship to real customers, it expands into the nitty-gritty of customer support and customer experience: owning the front line when real people need help, turning support tickets into product insight, and building the systems and playbooks that keep a fast-growing customer base happy at scale.

What You'll Do

• Own Era's developer and creator community end-to-end - grow it, energize it, and turn it into a movement
• Cultivate the designer/artist community. 30+ creatives already made Era device enclosures; make that ecosystem thrive
• Create developer-facing content - docs, tutorials, sample projects, and demos that make building on Era a genuine pleasure
• Be Era's technical voice in the wild - talks, workshops, hackathons, forums, Discord, and social
• Build the on-ramp. Make it fast and delightful for a new developer or creator to go from zero to building on Era
• Run the feedback loop. Bring structured insights from the community back to product and engineering every week
• Grow into customer support and experience. As mass-production products ship, own the customer support front line - help channels, beta programs, troubleshooting, returns and escalations - and the operational playbooks that let it scale
• Represent Era at events and across the developer, design, and creator communities
• Work with the storytelling and social leads to keep the narrative cohesive across channels

What We're Looking For

• A track record building or growing a community from early stage
• Technical enough to earn developers' trust - you can write code, build a demo, and speak credibly about APIs and platforms
• Experience in developer relations, community, or another technical-yet-people-facing role
• Exceptional communicator - you can give a talk, write a tutorial, and DM a stuck developer in the same day
• Genuine warmth. You actually like people and want them to succeed
• Strong taste. Era sits at the intersection of tech, design, and fashion
• Scrappy and self-directed. At seed stage you're the strategy and the execution
• Ready to own the unglamorous parts. This role scales into hands-on customer support and CX as products ship, and you're the kind of person who's energized by keeping real users happy, not just growing an audience

Nice to Have

• Experience with AI/ML platforms, LLM applications, or agentic systems
• Network in the developer, design, maker, or creator/influencer communities
• Experience running events, hackathons, or ambassador/advocate programs
• Content creation skills - video, writing, live-streaming
• Background at a platform, API, or developer-tools company
• Experience with customer support, community operations, or customer experience at a scaling consumer or hardware company

You at Era

Ambient AI won't be built by one company alone - it'll be built by a community of passionate people. You get to gather those people, give them a reason to care, and make Era the place they want to build. The community you grow now becomes the movement that carries Era forward.

NYC or SF (expected frequent travel). We have teams in SF and Australia and are building out our NYC presence. Competitive salary, healthcare, and meaningful equity.